Senior Technology Support

Walmart•Bentonville, AR

1d•Onsite

About The Position

The Senior Technology Support (Executive Support Service) is a highly skilled, customer-obsessed professional responsible for delivering premium, end-to-end IT support to executive leadership. This role goes beyond traditional support it requires anticipation, discretion, and ownership. The individual will act as a trusted technology advisor to executives, ensuring their technology ecosystem is always optimized, secure, and aligned with business priorities. This position requires onsite presence and participation in a 24/7 executive support pager rotation, ensuring continuous coverage for critical incidents.

Requirements

Strong experience in executive IT support or high-touch enterprise support environments.
Deep knowledge of: Windows and macOS ecosystems
Mobile device management (iOS/Android)
Collaboration tools (Microsoft 365, Teams, Zoom)
Networking fundamentals (VPN, Wi-Fi, remote access)
Familiarity with AV/conferencing technologies and executive meeting environments.
Proven ability to deliver white-glove, customer-first support.
High attention to detail with a bias for action and ownership.
Ability to remain calm and effective under pressure.
Strong interpersonal skills with the ability to engage confidently with senior leadership.
Exceptional verbal and written communication.
High level of professionalism, discretion, and confidentiality.
Strong troubleshooting and analytical problem-solving skills.
Ability to manage multiple priorities in a fast-paced, high-stakes environment.
Experience working in on-call or 24/7 support models.
Bachelor’s degree in Engineering, Information Technology, Computer Science, or related field and 2 years’ experience in technology, system management and integration, process design, or related area OR 4 years’ experience in technology, system management and integration, process design, or related area.

Nice To Haves

Leading project teams
Supervisory
Knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Provide white-glove, concierge-level IT support to senior executives and their staff.
Serve as a single point of ownership for executive technical issues from intake through resolution.
Build trusted relationships with executives, understanding their preferences, workflows, and priorities.
Anticipate issues before they occur through proactive monitoring, maintenance, and optimization.
Ensure executive devices (laptops, mobile, conferencing systems) are always fully functional and up to date.
Conduct regular executive environment health checks.
Respond rapidly to high-priority incidents, including after-hours via pager rotation.
Drive end-to-end incident management, coordinating across infrastructure, networking, and application teams.
Operate with urgency and precision during business-critical events.
Ensure flawless execution of executive meetings, board sessions, and high-visibility events.
Support advanced collaboration technologies (Teams, Zoom, conference room systems, AV setups).
Advise executives on best use of technology tools, productivity enhancements, and emerging capabilities.
Translate technical concepts into clear, business-relevant language.
Identify patterns and recurring issues; drive root cause analysis and long-term fixes.
Contribute to knowledge management and automation initiatives to improve service efficiency.
Partner with engineering teams to influence product and service improvements.

Benefits

Incentive awards for performance
401(k) match
Stock purchase plan
Paid maternity and parental leave
PTO
Multiple health plans
Competitive pay
Performance-based bonus awards
Company-paid life insurance
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Walmart-paid education benefit program (Live Better U) for full-time and part-time associates.