Senior Technology Specialist, Executive Support

Okta•San Francisco, CA

13d

About The Position

The Senior Technology Specialist, Executive Support provides discreet, first-touch technology support to Okta’s C-suite executives and their executive assistants through tickets, Slack, walk-ups, and email. Reporting to the Manager, Executive Support, this role delivers a high-touch technology experience across onsite and remote support, executive meetings and events, and onboarding for new executives. The specialist supports macOS, Windows, iOS, and Android devices; provides AV and Zoom support for executive sessions and offsites; and helps investigate complex incidents, document root causes, and improve support processes. The role also participates in shared on-call coverage, creates knowledge and enablement materials, contributes to Workplace Technology projects, and travels up to 25% of the time to other Okta offices or offsite events. Flexible hours may include early mornings, late nights, and weekends.

Requirements

At least 5 years of experience in enterprise IT support, workplace technology, systems support, or a related technical field.
Advanced hands-on troubleshooting across Mac and PC hardware.
Working knowledge of heavily SaaS-based environments, including role-based access control (RBAC) management.
Experience supporting C-suite leaders in high-touch corporate settings.
Know-how running AV events, Zoom Rooms, Zoom, and Zoom Phone in corporate spaces.
Deep technical range across endpoint management, identity and access, collaboration platforms, networking, and video conferencing or workplace AV.
Discretion and integrity in confidential, high-pressure situations, with the composure to remain decisive.
A track record of mentoring junior engineers, documenting technical standards, or building reusable cross-training.

Nice To Haves

Expertise in enterprise AV, video conferencing, live-event technology, or executive meeting environments.
Experience with automation, scripting, AI-enabled support, or other tools that reduce repetitive work and improve support quality.

Responsibilities

Provide daily onsite and remote IT support for executives and executive assistants through ServiceNow, Slack, walk-ups, and email, emphasizing first-touch resolution and SLA performance.
Support AV and Zoom for executive sessions, leadership offsites, and smaller gatherings in corporate event spaces, both onsite and remotely.
Provide personalized Day 1 onboarding for new executives.
Troubleshoot macOS, Windows, iOS, and Android issues, including corporate security alignment and device performance.
Investigate complex incidents, document root causes in RCAs, and identify process changes that improve productivity for executives and the support team.
Participate in a shared on-call rotation for critical executive escalations, including early morning, late night, and weekend coverage.
Create knowledge articles, runbooks, and short videos for the GEO support team and executive customers.
Contribute to Workplace Technology projects.
Travel up to 25% of the time to other Okta offices or offsite events.