Senior Technology Specialist, Executive Support

Okta•San Francisco, CA

13d•$103,000 - $142,000

About The Position

The Senior Technology Specialist, Executive Support provides discreet, first-touch technology support to Okta's C-suite executives and their executive assistants across ServiceNow tickets, Slack, walk-ups, and email. The role delivers a high-touch technology experience through daily support, executive meeting and event AV, Zoom assistance, and personalized onboarding for new executives. It also supports troubleshooting across macOS, Windows, and mobile devices; shared on-call coverage for critical escalations; knowledge content creation; problem management; and process improvement. The position involves contributing to Workplace Technology projects and traveling up to 25% of the time to other Okta offices or offsite events. The role reports to the Manager, Executive Support.

Requirements

At least 5 years of experience in enterprise IT support, workplace technology, systems support, or a related technical field.
Advanced hands-on troubleshooting across Mac and PC hardware.
Working knowledge of heavily SaaS-based environments, including role-based access control (RBAC).
Comfort supporting C-suite leaders in high-touch corporate settings.
Experience running AV events and supporting Zoom Rooms, Zoom, and Zoom Phone in corporate spaces.
Technical range across endpoint management, identity and access, collaboration platforms, networking, and video conferencing or workplace AV.
Discretion and integrity in confidential, high-pressure situations, with the composure to remain decisive.
A track record of mentoring junior engineers, documenting technical standards, or building reusable cross-training.
Comfort with flexible hours, including early mornings, late nights, and weekends.

Nice To Haves

Expertise in enterprise AV, video conferencing, live-event technology, or executive meeting environments.
Experience with automation, scripting, AI-enabled support, or other tools that reduce repetitive work and improve support quality.

Responsibilities

Deliver daily onsite and remote IT support to executives and executive assistants through ServiceNow, Slack, walk-ups, and email, focusing on first-touch resolution and SLA performance.
Provide white-glove AV and Zoom support for executive sessions, leadership offsites, and smaller gatherings in corporate event spaces, both onsite and remotely.
Onboard new executives with a personalized Day 1 experience.
Troubleshoot macOS, Windows, iOS, and Android issues, including corporate security alignment and device performance.
Investigate complex incidents, document root causes in RCAs, and identify process changes to improve productivity.
Participate in a shared on-call rotation for critical executive escalations, including early mornings, late nights, and weekends.
Create knowledge articles, runbooks, and short videos for the GEO support team and executive customers.
Contribute to Workplace Technology projects and travel up to 25% to other Okta offices or offsite events.
Mentor junior engineers, document technical standards, or build reusable cross-training materials.