Senior Technology Change and Communications Analyst

MWE•Los Angeles, CA

1d•Onsite

About The Position

The Senior Technology Change and Communications Analyst is responsible for the analysis, development and delivery of successful communication and learning programs in support of Firm technology projects. Utilizing a variety of communication and training methodologies to ensure the best user experience and optimum adoption of new software and processes, the Senior Technology Change and Communications Analyst helps guide the firm’s personnel through change. The Senior Technology Change and Communications Analyst works under general supervision and relies on extensive experience and judgment to plan and accomplish goals.

Requirements

Bachelor's degree preferred
At least eight (8) years of related work experience
Excellent analytical skills
Creative thinker
Background knowledge of change and project management protocols advantageous
Advanced knowledge of Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, OneDrive, and SharePoint)
Advanced knowledge of eLearning software, including video creation and online training tools
Advanced knowledge of desktop productivity and document management software
Experience with macOS preferred
Excellent written and verbal communication skills
Strong organizational skills
Strong motivational, presentation and people skills
Strong relationship-building capabilities
Ability to prioritize and work effectively in a fast-paced and changing environment
Ability to work flexible and/or fluctuating work hours
Ability to work independently and under own direction and initiative
Ability to learn new concepts and skills quickly
Occasional travel required

Responsibilities

Serves as change agent and advocate for end users in the delivery of IT business change initiatives
Works closely with core team to learn and understand project requirements in depth, and acts as subject matter expert
Composes IT communication and training campaigns, in support of IT projects and change initiatives
Works within a highly refined project intake and management process to design and deliver Firm training programs in support of all IT projects, focused on delivering the best user experience
Analyzes and reports on application configurations and settings to ensure optimum end user experience
Conducts extensive product testing and delivers detailed feedback throughout entire project life cycle
Creates and delivers training materials, outlines, visual aids, digital guides, eLearning videos, recorded sessions, and communications based on project needs and user feedback
Analyzes and reports on application configurations and settings to ensure optimum end user experience
Focuses on new and innovative methods of training delivery to cater for frequently changing and new technology
Anticipates and evaluates areas of potential difficulty and resistance to change
Creates user acceptance documentation, focusing on user requirements and impact of change
Identifies and builds relationships with change champions
Conducts user feedback analysis sessions and compiles project feedback surveys
Works as liaison with digital adoption assistant to develop just-in-time learning content
Contributes to audit of processes and recommendations for future project improvements
Assists with coaching other team members as needed