Change and Communications Consultant

HUB International•Chicago, IL

19h•$110,000 - $118,000•Hybrid

About The Position

As a member of the Change Enablement team within the Technology Engagement and Enablement team, the Senior Change Manager is a strategic leader who drives enterprise wide adoption of complex, high-impact technology and operational initiatives. You will own change strategy for critical programs, anticipate organizational resistance before it surfaces, and design adoption approaches that turn skeptics into champions. At HUB, we pair Change Management methodology with a deep focus on the user experience, and at this level, you're not just executing change—you're shaping how HUB thinks about change. In this role, you will lead portfolio-level change initiatives across multiple business lines, mentor junior change managers, and serve as a trusted advisor to senior leadership on transformation readiness and risk. Your work directly influences whether HUB's most strategic investments succeed or stall. HUB is undergoing a period of accelerated transformation—scaling AI capabilities, modernizing core systems, and evolving how we serve clients and operate as an organization. The Senior Change Manager role is critical to ensuring these investments translate into measurable business value and sustained competitive advantage. You'll join the Change Enablement team within the Technology Engagement and Enablement department that's building the enterprise change capability HUB needs to navigate complexity, move faster than competitors, and make transformation feel achievable rather than overwhelming. If you're ready to lead change at scale and shape how HUB adopts the future, this is your opportunity.

Requirements

6+ years of change management experience leading complex, enterprise-scale initiatives in large, matrixed organizations – supporting enterprise technology or digital transformation
Proven ability to independently manage multiple projects, balancing priorities, timelines, and deliverables
Strategic thinking and executive presence—you can hold your own in senior leadership conversations and influence without authority
Expertise in change methodologies (Prosci ADKAR, Kotter, Agile Change)
Proven ability to design and execute sophisticated change impact assessments that uncover hidden risks and readiness gaps
Advanced stakeholder management skills—you know how to navigate resistance, build coalitions, and create momentum in ambiguous environments
Data-driven decision making—you use metrics to measure adoption, demonstrate impact, and refine strategies
Exceptional communication and storytelling—you make complexity accessible and turn insights into action
Experience presenting to all levels of the organization, including executive leadership
Coaching and mentoring experience—you develop others and elevate team performance
High autonomy and initiative—you see around corners, anticipate needs, and take ownership without waiting for direction
Expertise in MS Office, including PowerPoint, Excel, Word, and SharePoint
5-7 years of relevant experience
Bachelor's degree (4-year degree)

Nice To Haves

Working knowledge of insurance brokerage operations (commercial lines, personal lines, or employee benefits)
Change management certifications: Prosci, CCMP, or equivalent advanced credentials
Experience supporting AI/automation initiatives, digital transformation programs, or large-scale system implementations (ServiceNow, Workday, Microsoft 365)
Hands-on experience with tools such as Cerkl, ServiceNow, Workday, and Smartsheet
Background in organizational development, behavioral science, user experience research, or related disciplines
Experience building or scaling change management practices in growing organizations
Up to 25% travel

Responsibilities

Own end-to-end change strategy for enterprise initiatives with high complexity, broad organizational impact, or significant business risk
Lead multiple concurrent change initiatives across different business units, geographies, or functional areas
Translate business strategy into change strategy, ensuring transformation efforts align with HUB's operational priorities and change appetite
Present change readiness assessments and recommendations to subject matter experts and/or leadership with confidence and data-backed insights
Design and execute sophisticated change impact assessments that evaluate organizational readiness across cultural, structural, process, and technical dimensions
Identify patterns across initiatives to inform enterprise-wide change capabilities and anticipate where resistance will emerge
Conduct stakeholder analyses that account for power dynamics, influence networks, and informal leadership structures
Develop risk mitigation strategies that balance speed of delivery with sustainable adoption
Challenge project assumptions when change impacts are underestimated or timelines are unrealistic
Lead discovery work with end users to surface unmet needs, hidden pain points, and opportunities to improve the change experience
Design change interventions that go beyond standard playbooks—piloting new approaches, testing assumptions, and iterating based on what works
Build feedback mechanisms that create continuous learning loops throughout initiative lifecycles
Synthesize qualitative and quantitative data to tell compelling stories that shift stakeholder perspectives and drive decisions
Champion design thinking and human-centered approaches across the change management practice
Leverage Change Champions, Chief Operating Officers (COOs), and end users to deliver a user-centric approach to change management
Partner with project sponsor and Technology Business Partners to define adoption success metrics and KPIs that connect change activities to business outcomes (productivity, retention, error reduction, user satisfaction)
Build measurement frameworks that track leading indicators of adoption, not just lagging metrics
Partner with the project manager on post-implementation reviews that extract lessons learned and inform organizational change capability
Partner with business leaders to establish baselines, set targets, and report on adoption progress with transparency
Use data to make real-time course corrections during rollouts—pivoting strategies when evidence demands it
Serve as the senior change advisor embedded in high-stakes project governance— influencing scope, timing, and delivery decisions
Build coalitions across Technology and Operations, Lines of Business, and Corporate Functions to align on change approach and shared accountability
Identify when to escalate risks, when to coach teams through challenges, and when to let delivery teams own the solution
Represent the Change Enablement team in leadership forums, demonstrating the strategic value of change management
Navigate organizational politics with diplomacy—building credibility even when delivering difficult messages
Participate actively and vocally in project meetings to stay closely aligned with delivery activities, timelines, and emerging impacts
Using an integrated planning approach, advise leaders on change risk and mitigation strategies to help minimize change fatigue when possible
Mentor Change Managers and other team members—providing coaching, feedback, and opportunities for skill development
Contribute to the maturity of HUB's change management practice by refining methodologies, building templates, and sharing best practices
Lead knowledge-sharing sessions and retrospectives that elevate the team's collective capability
Identify capability gaps across the organization and recommend solutions (training, tools, or structural changes)
Model the behaviors and mindsets that define excellence in change management at HUB