Senior Technical Writer, Customer Education

Certara • UNAVAILABLE, UNAVAILABLE

11d

About The Position

The Senior Technical Writer, Customer Education plans, creates, and maintains user-facing documentation for Certara’s scientific software platforms, including Phoenix. Documentation includes product documentation, online help, release documentation, and Help Center articles for assigned product areas and related scientific topics such as pharmacokinetics/pharmacodynamics (PK/PD), pharmacometrics, biosimulation, and modeling workflows.

As a senior member of the Customer Education content team, this role works autonomously across concurrent projects, mentors other content team members, and collaborates with software development, product management, and scientific experts on design discussions, testing, and releases. The role is accountable for complete, accurate, and timely documentation for assigned products in each release, and for identifying potential gaps early. It applies modern structured-content practices and AI-assisted workflows with appropriate validation to communicate complex scientific and software concepts clearly and accurately to varied audiences.

Requirements

• Bachelor’s degree in English, Technical Writing, Biological Sciences, or another applicable field.
• At least 7 years of experience creating product documentation, context-sensitive online help, and Help Center content for web- or cloud-based software applications.
• Experience with structured, topic-based authoring and content reuse (single-sourcing), using modern authoring and publishing tools.
• Hands-on experience using AI-assisted tools in content development, with an understanding of validation, accuracy, and confidentiality risks in scientific content.
• Demonstrated ability to explain complex scientific or technical concepts accurately to different audiences and evaluate technical accuracy with subject matter experts.
• Experience owning documentation deliverables through planning, development, expert review, revision, and release in an agile or release-driven environment.
• Strong organization and project management skills, including prioritizing multiple assignments, estimating effort, managing dependencies, and meeting commitments.
• Excellent written and verbal communication skills in English, including the ability to engage subject matter experts and communicate decisions to technical and non-technical stakeholders.

Nice To Haves

• Master’s degree or doctorate in a relevant scientific discipline.
• Familiarity with PK/PD, pharmacometrics, or modeling and simulation.
• Experience documenting software used in regulated or validated environments (e.g., GxP, 21 CFR Part 11), including release documentation under change control.
• Experience with docs-as-code workflows (e.g., Markdown, Git, automated publishing) or component content management systems.
• Experience with Jira and Confluence in development and review workflows.
• Experience producing screen captures, short videos, or interactive walkthroughs; familiarity with accessibility standards such as WCAG or Section 508.
• Familiarity with a Learning Management System.

Responsibilities

• Plan, write, and maintain product documentation, online help, release documentation, and Help Center articles for assigned Certara products, including Phoenix.
• Research and write technically accurate content on PK/PD, pharmacometrics, biosimulation, and modeling workflows; learn the software sufficiently to evaluate workflows, outputs, and documentation implications.
• Design task-based, modular, reusable content that is easy to search, navigate, and maintain across help, release notes, and the Help Center.
• Own documentation deliverables for assigned releases from planning through expert review, revision, and publication; track progress against development schedules and escalate risks.
• Partner with software developers, product managers, and scientific subject matter experts to validate technical and scientific accuracy, including interviewing SMEs and participating in product design discussions and software testing.
• Manage assigned Help Center content, maintaining its accuracy, currency, and organization; use analytics, search terms, and customer feedback to prioritize updates.
• Maintain content standards, style guidelines, and documentation templates across products; review documentation produced by other departments when requested.
• Use AI-assisted tools in drafting, editing, and review workflows, applying validation steps to protect scientific accuracy, confidentiality, and quality; evaluate emerging authoring, AI, and automation tools for responsible adoption.
• Mentor and provide guidance to other content team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior