Senior Technical Writer – Clinical Decision Support

Wolters Kluwer • Indianapolis, IN

18h • Hybrid

About The Position

As part of the Wolters Kluwer Pharmacy and Health Technology Solutions team, the Senior Technical Writer role for Medi-Span is responsible for writing, organizing, and publishing comprehensive and easy-to-understand customer-facing technical documentation for a range of embedded drug data and Clinical Decision Support solutions. Wolters Kluwer Health is an established, fast-growing, and innovation-driven healthcare information technology company that delivers trusted clinical technology and evidence-based solutions to support decision-making and improve outcomes across the healthcare ecosystem. Our flagship products include UpToDate, UpToDate Lexidrug, UpToDate Patient Engagement, and Medi-Span.

Requirements

• Bachelor’s Degree in English, Communications, Technical Writing, Journalism, or relevant field of study
• 5+ years of Technical Writing preferably in creating customer-facing documentation, including APIs, for broad audiences such as technical, clinical, and business users
• Managed a documentation platform and an end-to-end customer-facing documentation process
• Experienced with structured authoring, single-sourcing, content reuse and workflow automation
• Created instructional materials
• Communicate ideas, questions, feedback, and expectations clearly and respectfully, using various channels, such as email, phone, chat, or video conferencing
• Find, evaluate, and use relevant and reliable information for documentation
• Use appropriate grammar, minimalist documentation design, and effective information architecture
• Create and present documentation in a visually appealing and user-friendly way
• Proficiency with modern documentation tools such as MadCap Flare and Microsoft Office Suite
• Experience with content management systems (CMS) and version control systems (e.g., Git)

Nice To Haves

• Preferably managed documentation in a developer resource center / developer portal

Responsibilities

• Create, edit, and maintain high-quality technical documentation and customer communications for all Medi-Span products. This includes user manuals for embedded APIs, Web Services, flat file data products and web-based applications. Other types of documentation include installation guides, migration guides, online help systems, product release announcements and issue management communications.
• Drive collaboration with Product Management, Clinical Content, Engineering, Implementation and other stakeholders to gather information and ensure accuracy and completeness of documentation.
• Support relevant healthcare regulatory requirements (e.g., HIPAA, FDA guidelines, CE Mark/Medical Device Regulation).
• Follow industry best practices in technical writing for healthcare technology.
• Manage the stakeholder review process.
• Focus on the customer. Understand the purpose and user-level impact of new products and features. Produce documentation relevant to specific customer and end-user personae.
• Conduct usability testing to ensure documentation meets user needs.
• Analyze and apply customer feedback and internal metrics.
• Manage multiple documentation projects simultaneously, ensuring timely delivery and adherence to project deadlines.
• Maintain overall plan for documentation deliverables.
• Develop and implement content strategies that enhance user understanding and engagement.
• Ensure consistency across all documentation. Utilize such methods as structured authoring, single-sourcing, content reuse, documentation style guides and templates.
• Optimize content for readability, accessibility, and customer self-service.
• Identify and execute opportunities for documentation and process improvements.
• Leverage advanced documentation platforms and automation tools (e.g., AI assisted authoring, structured content, workflow automation, docs-as-code) to streamline content creation, improve consistency, and accelerate delivery.
• Contribute to our collaborative and supportive team culture by sharing best practices in healthcare technology documentation, actively participating in cross-functional initiatives and engaging with Technical Writers from other teams.
• Creates periodic reports for cross-functional stakeholders related to documentation
• Works with Marketing to maintain content documentation style guides and templates

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior