Senior Technical Writer – Clinical Decision Support

Wolters Kluwer•Minneapolis, MN

2d•$60,700 - $106,000•Hybrid

About The Position

As part of the Wolters Kluwer Pharmacy and Health Technology Solutions team, the Senior Technical Writer role for Medi-Span is responsible for writing, organizing, and publishing comprehensive and easy-to-understand customer-facing technical documentation for a range of embedded drug data and Clinical Decision Support solutions. Wolters Kluwer Health is an established, fast-growing, and innovation-driven healthcare information technology company that delivers trusted clinical technology and evidence-based solutions to support decision-making and improve outcomes across the healthcare ecosystem. Our flagship products include UpToDate, UpToDate Lexidrug, UpToDate Patient Engagement, and Medi-Span.

Requirements

Bachelor’s Degree in English, Communications, Technical Writing, Journalism, or relevant field of study
5+ years of Technical Writing preferably in creating customer-facing documentation, including APIs, for broad audiences such as technical, clinical, and business users
Managed a documentation platform and an end-to-end customer-facing documentation process
Experienced with structured authoring, single-sourcing, content reuse and workflow automation
Created instructional materials
Preferably managed documentation in a developer resource center / developer portal
Communicate ideas, questions, feedback, and expectations clearly and respectfully, using various channels, such as email, phone, chat, or video conferencing
Find, evaluate, and use relevant and reliable information for documentation
Use appropriate grammar, minimalist documentation design, and effective information architecture
Create and present documentation in a visually appealing and user-friendly way
Proficiency with modern documentation tools such as MadCap Flare and Microsoft Office Suite
Experience with content management systems (CMS) and version control systems (e.g., Git)

Nice To Haves

Documentation includes a variety of formats including videos, chatbot, interactive models, and mobile access and could include internal-facing documentation that customer-facing teams need to support customers.

Responsibilities

Create, edit, and maintain high-quality technical documentation and customer communications for all Medi-Span products. This includes user manuals for embedded APIs, Web Services, flat file data products and web-based applications. Other types of documentation include installation guides, migration guides, online help systems, product release announcements and issue management communications.
Drive collaboration with Product Management, Clinical Content, Engineering, Implementation and other stakeholders to gather information and ensure accuracy and completeness of documentation.
Support relevant healthcare regulatory requirements (e.g., HIPAA, FDA guidelines, CE Mark/Medical Device Regulation).
Follow industry best practices in technical writing for healthcare technology.
Manage the stakeholder review process.
Focus on the customer. Understand the purpose and user-level impact of new products and features. Produce documentation relevant to specific customer and end-user personae.
Conduct usability testing to ensure documentation meets user needs.
Analyze and apply customer feedback and internal metrics.
Manage multiple documentation projects simultaneously, ensuring timely delivery and adherence to project deadlines.
Maintain overall plan for documentation deliverables.
Develop and implement content strategies that enhance user understanding and engagement.
Ensure consistency across all documentation.
Utilize such methods as structured authoring, single-sourcing, content reuse, documentation style guides and templates.
Optimize content for readability, accessibility, and customer self-service.
Identify and execute opportunities for documentation and process improvements.
Leverage advanced documentation platforms and automation tools (e.g., AI assisted authoring, structured content, workflow automation, docs-as-code) to streamline content creation, improve consistency, and accelerate delivery.
Contribute to our collaborative and supportive team culture by sharing best practices in healthcare technology documentation, actively participating in cross-functional initiatives and engaging with Technical Writers from other teams.
Creates periodic reports for cross-functional stakeholders related to documentation
Works with Marketing to maintain content documentation style guides and templates