Senior Technical Writer
Bentley Systems•Burlington, ON
•Hybrid
About The Position
Bentley is looking for a Senior Technical Writer to take on the responsibility of documenting cloud-based services infrastructure and tooling. This role encompasses developing, maintaining, and coordinating documentation, reports, and communiques for a cloud-based software application. Additionally, the position may require occasional after-hours work to promptly address urgent issues and uphold uninterrupted business operations for our users.
Requirements
- Bachelor’s degree in English or Communications, or certificate in Technical Writing
- +7 years of experience as Technical Writer in software development and civil engineering applications, in an enterprise system environment
- Experience writing for on-premise and cloud based enterprise system software
- Experience with DITA XML and structured authoring in an enterprise environment
- Experience with Oxygen XML Author, Microsoft Office
- Experience with Markdown
- Experience with Agile development cycles
- Experience with Git and ADO
- Proven experience working effectively independently as well as a member of a global team
- Ability to lead process improvements and mentorship of junior team members.
- Ability to take a technical concept and transform it into concise, accurate, unambiguous content relevant to the intended audience
- Extensive latitude for independent judgment
- Ability to meet strict deadlines
- High attention to detail and strive for excellence
- Fluent in English
- Initiative, a willingness to learn, and a team-focused can-do attitude
Nice To Haves
- Experience writing technical publications for infrastructure and engineering industries
- Experience with AI technologies
- Experience with publication localization
- Experience with Snagit, Microsoft Visio, Miro, and ServiceNow
Responsibilities
- Write, maintain, coordinate, and produce final versions of end-to-end technical software documentation, including but not limited to API Documentation, reports, readme and What’s New publications, user manuals, implementation and setup guides, for both print and online formats
- Interview subject matter experts for the purposes of gathering and dissecting relevant information for documentation
- Use structured DITA authoring tools to create and maintain product documentation
- Sign off release documentation
- Make use of shared content whenever possible
- Adhere to Bentley best practices and style guides
- Use Git repositories to store, upload, and download publications
- Publish via Azure DevOps pipelines and Git
- Provide leadership through sharing best practices and style guides
- Mentor and oversee other team Technical Writers
- Publication and documentation process ownership
- Participate in regular progress meetings
- Respond to inquiries from all levels of the organization pertaining to documentation
Benefits
- An attractive salary and benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
