Senior Technical Writer

KION•Grand Rapids, MI

About The Position

KION is seeking a highly motivated and experienced senior technical writer to join our team. This technical writing role transforms complex data and information for automation & robotics into high-quality, technical information that supports both human learning and AI-based applications. Working closely with engineer and product teams, the position delivers audience-specific, globally aligned content that strengthens product understanding, reduces support costs, and accelerates knowledge transfer across the organization. Positioned within the technical training and documentation function, this role contributes directly to the company’s digital-content strategy and offers career growth toward content strategy or knowledge management.

Requirements

5+ years of Technical Writing experience
Clear, concise technical writing and editing skills
Familiarity with structured content tools or willingness to learn
Attention to detail and consistency in terminology and formatting
Collaboration and communication with cross functional teams
Experience in crafting technical or product documentation from engineering data or SME input within automotive, robotics or other engineering & software development environments
Proficiency in DITA
Solid understanding of structured content best practices for human and machine (AI) consumption
Hands on experience using authoring or content management tools
Experience collaborating with engineers or cross functional teams to capture and validate information
Exposure to global content needs, including translation or localization workflows
Bachelor’s degree in Technical Communications, Engineering, or a related field, equivalent experience may be substituted.
Foundational knowledge of technical writing principles or structured content practices through coursework, internships, or professional experience.
Certification in technical communication or content development

Responsibilities

Analyze engineering data, SME input, and source materials to produce approved structured content and - in collaboration with information architecture- intelligent content for both, human re-use (training and other) and machine-based (AI) consumption
Apply content models, metadata, terminology standards, and other principles to ensure consistency
Create, maintain & distribute content in line with RLS support scope (source language: US English)
Assemble (and provide) content as audience- and OU-specific deliverables within requirements, branding, and language frameworks
Translate or localize content within standards scope / requirements
Collaborate with engineers, product teams, and information architects to validate content, resolve gaps, and ensure quality across outputs
CCMS key user and lead point of contact for information architect