Senior Technical Writer

Postman•San Francisco, CA

12d•Onsite

About The Position

At Postman, senior technical writers are responsible for developing technical documentation that helps people use Postman to design, build, and test API projects. We are looking for technical writers who can learn API skills and synthesize that understanding into resources that help our incredible community succeed with Postman. Technical Writers help deliver reference and procedural information to our extremely broad user base. Postman is used by everyone from experienced software engineers to people with no technical experience at all. If supporting this variety of learners sounds like the kind of challenge you’d like to tackle, apply to join us!

Requirements

Minimum Bachelor’s degree plus 5+ years of technical writing or related field experience
Problem solver—you take a broad view of the role your docs work plays within the organization and are comfortable with shifting priorities
User empathy—maybe you’ve been involved in tech support, in a community or customer facing role, you’ve helped people learn tech skills, or you’ve sought user feedback on docs in the past
Strong communicator—you’ve written technical material before, whether official documentation or just your own tutorials on tech skills you wanted to share, and your communication skills carry over into the way you engage with teammates
Self-directed learner—you can pick up tech skills with minimum support and have a curiosity about learning development workflows and practices
Experience using and documenting SaaS products.
Distributed team member—you’re comfortable working within a diverse global team in multiple time zones

Nice To Haves

Experience with the Docs as Code/Docs like Code approach to documentation
Writing Markdown-based content
Working in an Agile environment
Using source control systems, especially Git

Responsibilities

Own the docs for your dedicated feature sets—you’ll be responsible for documenting specific areas of the Postman product and will drive all docs efforts around it
Plan documentation in conjunction with product release cycles—you’ll work with engineers and product managers to learn about a feature from specifications, user research, and most importantly through your own hands-on experimentation with the product
Carry out editorial reviews on your docs teammates’ drafts—you’ll be providing constructive feedback that helps your colleagues to grow, as well as receiving it
Deliver high-quality, accurate documentation that acts as an effective learning resource, aligns with content strategy guidelines, and represents the Postman product to community and customers
Liaise with stakeholders across the company to establish and address docs needs
Mentor other writers at Postman to teach them about processes and best practices for developing best-in-class documentation