Senior Technical Writer - Mounds View, MN
About The Position
This position has the responsibility and authority to drive, create and deliver technical documentation for global field service employees. This individual will be primarily responsible for creating and delivering the service manuals and other technical instructions for Cardiac Ablation products to give employees the technical information required to troubleshoot, repair, and maintain products in these businesses. At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.
Requirements
- Bachelor’s degree required.
- Minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience
- For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
- The employee is regularly required to be independently mobile.
- The employee is also required to interact with a computer, and communicate with peers and co-workers.
- Candidates must possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Nice To Haves
- Bachelor's degree in Technical Writing or Engineering preferred
- Experience working in a regulated environment, preferably in medical device
- Comfortable working with topic-based authoring in a content management system, specifically MadCap Flare
- Experience writing materials for Service & Repair for medical equipment
- Able to work in the Adobe Creative Suite applications and Adobe FrameMaker
- Expertise in Microsoft Office applications
- Familiarity with Product Lifecycle Management systems such as Agile or Windchill
Responsibilities
- Plans, develops, writes, and edits detailed technical instructions for Service & Repair technicians
- Produces PDF and HTML/web-based publications using a variety of tools
- Conducts interviews with various users, subject matter experts and technical staff to gather data for documentation
- Researches and translates technical information into procedures and other information for highly technical and less technical audiences
- May document engineering processes and specifications
- Recommends formats responsive to technical and user requirements
- Produces products that conform to company documentation and quality assurance standards
Benefits
- Competitive Salary and flexible Benefits Package
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Capital Accumulation Plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
