Senior Technical Writer

Ciklum

11h•Remote

About The Position

Ciklum is looking for a Senior Technical Writer to join our team in Canada. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. As a Senior Technical Writer, become a part of a cross-functional development team, engineering experiences of tomorrow.

Requirements

Deep understanding of software development and engineering principles
Comfortable documenting highly technical, internal-facing systems covering Cloud Infrastructure (Azure, GovCloud/IL4, cloud architecture, IaaS, terraform, provisioning), CI/CD pipelines, Databases (PostgreSQL provisioning, operations, DR), Configuration Management (unified configuration systems, migration from legacy tools), and Observability (monitoring and alerting best practices)
Ability to create clear, concise, and user-friendly documentation
Ability to create clear how-to guides, particularly for installation (using Powershell/Bash) and troubleshooting
Standardizing formats and organizing content logically for a developer audience (e.g., "Onboarding," "Infrastructure," "Troubleshooting") to improve findability
Ability to follow specific templates, such as the MSF Docs Single Page Design
Proficient in using Confluence and GitHub as the primary documentation platforms
Familiarity with Jira for project tracking and Lucidchart (or similar) for diagrams
Strong interviewing skills and ability to work independently to proactively schedule and manage SME time
Collaborating directly with senior engineering stakeholders, including Directors and Lead Software Engineers

Responsibilities

Write, edit, and maintain high-quality API documentation, including reference guides, integration manuals, and developer guides
Collaborate with engineering teams to understand API functions, endpoints, authentication, and error handling
Ensure API documentation aligns with RESTful best practices and industry standards
Leverage Confluence, Component Content Management Systems (CCMS), and DITA XML to structure, manage, and deliver content efficiently
Design and maintain information architecture and taxonomy for technical content
Develop and review technical examples in PostgreSQL, APIs, Terraform, and Microsoft Azure to support developer documentation
Work closely with developers to create meaningful code samples and use cases
Validate technical accuracy by testing API calls and infrastructure configurations
Establish documentation standards, style guides, and templates
Identify and implement improvements in content delivery, structure, and discoverability
Manage and optimize content using Content Management Systems (CMS) to ensure scalability and reusability