Senior Technical Writer

Ameriprise Financial Services, LLC•Minneapolis, MN

2d•Hybrid

About The Position

Ameriprise Bank FSB seeks a Senior Technical Writer, in Minneapolis, MN. Responsibilities include creating and updating policies, procedures, and reference documents for Bank processes. This role will also create job aids and draft letters/forms used for Bank products, maintain appropriate styles to meet documentation guidelines, and manage scheduled updates for procedure documentation. The Senior Technical Writer will coordinate process changes through change control, submit changes to the knowledge management system, and provide indirect coaching and review of documentation across the Bank. This position requires a weekly on-site presence of four days per week with flexibility to telecommute from another U.S. location.

Requirements

Bachelor’s degree in information technology, or a related field.
3 years of experience in the financial industry.
Analyzing and organizing business processes.
Process and workflow capture techniques.
Mapping and documentation.
Utilize workflow tools such as Microsoft Visio.
Experience with software development concepts.
Process improvement and quality management principles such as Lean and Six Sigma.

Responsibilities

Create and update policies, procedures, and reference documents for Bank processes.
Create job aids and draft letters/forms used for Bank products.
Maintain appropriate styles to meet documentation guidelines.
Manage scheduled updates for procedure documentation.
Coordinate process changes through change control.
Submit changes to the knowledge management system.
Provide indirect coaching and review of documentation across the Bank.