Senior Technical Writer

iManage•Chicago, IL

2d•Hybrid

About The Position

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance. Being a Senior Technical Writer at iManage Means… You will be part of the iManage Enablement team, delivering and managing content across multiple mediums to empower our customers and partners to succeed with iManage products and services. You are a detail-oriented, adaptable, and self-driven technical writer with strengths in documentation, business process communication, and persuasive writing. You will partner closely with business leaders and subject matter experts (SMEs) across the organization to create high-quality technical documentation and communications. You will also develop deep expertise in the iManage product suite while collaborating cross-functionally with teams including Marketing, Sales, Product Management, Cloud Services, Professional Services, Customer Adoption, User Experience, Support, and R&D. Together, you will create and evolve learning resources that drive product adoption and customer success.

Requirements

7+ years of experience in technical writing, documentation, or related roles within SaaS, cloud, or enterprise software environments
Strong written and verbal communication skills with the ability to translate complex technical concepts into clear, user-focused content
Experience creating targeted, audience-specific documentation that drives usability and product adoption
Experience documenting SaaS products, cloud services, and/or multi-tier on-premises applications
Understanding of cloud environments, deployment models, APIs, webhooks, and authentication methods (OAuth, SSO)
Familiarity with tools such as Confluence, Zendesk, Jira, Beamer, and WordPress/WPEngine
Experience using AI to accelerate or streamline content creation and review processes, including tools such as Copilot, ChatGPT, or Claude
Ability to organize and synthesize complex information from multiple sources in a fast-paced environment
Bachelor’s or Master’s degree in a related field

Nice To Haves

Experience with iManage products
Experience leveraging analytics and feedback mechanisms (CSAT, NPS, surveys, Google Analytics, Power BI, Grafana, Twilio Segment) to improve content effectiveness

Responsibilities

Developing clear, accurate, and user-focused product documentation by understanding product features, benefits, and customer use cases
Identifying opportunities to improve and evolve existing content and documentation processes
Structuring and tailoring content for different personas, including end users, knowledge workers, system administrators, and iManage partners
Building a strong understanding of product functionality through hands-on experience with the platform
Collaborating with SMEs to ensure documentation is comprehensive, accurate, and aligned with real-world use
Creating content solutions that address the needs of customers, partners, and internal stakeholders
Adhering to and contributing to iManage content standards, style guides, and publishing processes

Benefits

Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
Own my career path with our internal development framework. Ask us more about this!
Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
Enjoy flexible work hours that empower me to balance personal time with professional commitments.
Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.
Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
Rewarding me with an annual performance-based bonus.
Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
Having multiple company wellness days each year to prioritize mental health and well-being.
Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.