Senior Technical Writer

Hewlett Packard Enterprise•Durham, TX

31d•Hybrid

About The Position

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Analyzes customer information requirements and product specifications to define technical content strategy and plan. Designs and develops written and/or visual product-related information – hard copy, web - (e.g., user/configuration/troubleshooting guides), and online information (interactive demos, help systems) integrated into product, for a variety of audiences (end user, system administrators, internal support engineers, product developers, training developers). Codes, builds, compiles, and tests online information and/or sets-up, loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development. As customer advocate, helps define/refine product requirements. Develops standards and style documents and templates, scripts, style sheets, and script and graphic libraries to ensure common look and feel. Interfaces with cross-functional areas as a member of the product development team, such as marketing, test, support, and manufacturing.

Requirements

Typically a First Level University degree in Technical Communications, Computer Science or related technical/communications field and a minimum of 8+ years related experience or an Advanced University degree and a minimum of 6 years experience or equivalent.
Knowledge of tools and technologies relevant throughout the division or across divisions.
Represents the company in professional associations, e.g., STC, ASM-SIGDOC, IEEE, technology standards committees such as DocBook Standards Committee.
Knowledge expert for multiple products across multiple technologies and across the division.
Sets information strategy across multiple technologies.

Responsibilities

Analyzes customer information requirements and product specifications to define technical content strategy and plan.
Designs and develops written and/or visual product-related information – hard copy, web - (e.g., user/configuration/troubleshooting guides), and online information (interactive demos, help systems) integrated into product, for a variety of audiences (end user, system administrators, internal support engineers, product developers, training developers).
Codes, builds, compiles, and tests online information and/or sets-up, loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development.
As customer advocate, helps define/refine product requirements.
Develops standards and style documents and templates, scripts, style sheets, and script and graphic libraries to ensure common look and feel.
Interfaces with cross-functional areas as a member of the product development team, such as marketing, test, support, and manufacturing.