Senior Technical Writer

Dropzone AI

3d•$140,000 - $155,000•Remote

About The Position

Dropzone AI is seeking a Senior Technical Writer to be responsible for how the company communicates its product to its users. The role involves creating and maintaining comprehensive documentation for security teams, including integration guides, admin and configuration docs, API reference, release notes, and explanatory material about the AI's reasoning and limitations. The technical writer will work closely with product, engineering, customer success, and sales engineering teams, reporting to the Head of Product. This is a hands-on role where the writer will be involved in the feature development process, extracting information directly from engineers and ensuring customers can succeed independently. The goal is to move customer-facing information into trusted product documentation.

Requirements

5+ years of technical writing experience for software products with a technical buyer, with at least 2 years documenting APIs, integrations, or infrastructure-adjacent products.
Docs-as-code fluency: Git, Markdown, and at least one static documentation framework such as Docusaurus, MkDocs, Mintlify, or equivalent.
Ability to read code and API specifications well enough to document them accurately and to notice when the implementation disagrees with the spec.
A portfolio that shows you can explain a complex system to a practitioner under time pressure, with structure and precision rather than volume.
Comfort interviewing engineers and product managers to extract what actually happened, and the persistence to keep asking until the answer is complete.
Strong editorial judgment: you know what to leave out, and you can defend it.
Experience owning a documentation set end to end, including information architecture and maintenance, not just individual articles.
A preference for focused ownership over distributed coordination. You do your best work deeply embedded in a product with a small, accountable team.
Early-stage startup mindset. You thrive on ambiguity and move with lightspeed execution
Being data-driven is part of your DNA.

Nice To Haves

Cybersecurity or security operations domain experience. Familiarity with SIEM, EDR, identity, and cloud security data sources is a strong plus.
Experience documenting AI or ML products, especially explaining model behavior, evidence, and limitations to non-specialist users.
Experience at Series A–C stage companies where you were the first or only documentation hire.
Experience with documentation analytics and using support ticket data to prioritize what to write.
Familiarity with structured authoring or content reuse systems.

Responsibilities

Own the customer documentation platform: information architecture, authoring workflow, review process, publishing, and search.
Write and maintain integration guides for every supported data source and alert source, in a repeatable template that a new integration can fill in a day.
Write admin and governance documentation for enterprise and MSSP customers: tenant management, access control, API keys, audit trail, and response action authorization.
Own the API reference and developer-facing docs, working with engineering to keep them generated from source where possible and hand-written where it matters.
Write release notes that tell customers what changed, why, who benefits, and what the known limitations are.
Write the explanatory material that helps customers understand and govern AI-completed work: how investigations are structured, how evidence and uncertainty are presented, what the system does and does not do.
Partner with customer success and support to find where documentation gaps generate tickets, and close them.
Establish a style guide and docs-as-code workflow that engineers and PMs can contribute to without you as a bottleneck.