Senior Technical Trainer

Acre Security • Austin, TX

4d • Onsite

About The Position

Acre Security is seeking an experienced security industry training professional to lead hands-on customer education from its Austin headquarters. The role combines classroom facilitation, physical security and access control expertise, product knowledge, and curriculum development. The trainer will become a subject matter expert across Acre’s access control, video, visitor management, and intrusion solutions, delivering consistent and technically credible learning experiences for customers, partners, and internal stakeholders.

This senior individual contributor role independently manages complex training initiatives, coaches and mentors others, identifies learning and product-knowledge gaps, and translates technical concepts into practical skills. Working with content-development stakeholders, the trainer contributes to instructor-led courses, certification programs, and interactive laboratory environments for existing products and upcoming platform launches. The position is based onsite in Austin, Texas, and supports training delivery, laboratory readiness, demonstrations, and curriculum development up to five days per week.

Requirements

• Professional training or technical-instruction experience in the physical access control industry is required; candidates without direct access-control industry training experience do not meet the minimum requirement.
• Five or more years of relevant experience in technical training, access-control implementation, field engineering, technical support, professional services, systems integration, or a closely related discipline, including meaningful responsibility for instructor-led training.
• Knowledge of commercial electronic access-control concepts, including controllers and panels, readers, credentials, card formats, inputs and outputs, locking hardware, door operation, network connectivity, system architecture, commissioning, and troubleshooting.
• Ability to teach adult learners through hands-on labs, software demonstrations, guided practice, scenario-based exercises, and formal assessments.
• Experience creating or materially improving technical courseware, lesson plans, instructor guides, lab exercises, assessments, or certification programs.
• Ability to explain complex hardware, software, networking, and workflow concepts clearly to customers without sacrificing technical accuracy.
• Strong facilitation, presentation, organization, written communication, and customer relationship skills.
• Ability to learn new products quickly, work independently, manage difficult or complex problems, and balance recurring delivery with launch curriculum responsibilities.
• Ability to work primarily onsite in Austin, Texas, up to five days per week.

Nice To Haves

• Experience with enterprise, cloud-based, and on-premises physical access-control systems and Mercury-based or comparable controller architectures.
• Working knowledge of OSDP, Wiegand, mobile and smart credentials, identity integrations, basic IP networking, databases, APIs, single sign-on, and access-control integrations with video or intrusion systems.
• Experience training systems integrators, installers, administrators, operators, technical support professionals, or channel partners.
• Experience with certification design, practical skills validation, learning management systems, virtual classroom tools, and course evaluation analytics.
• Industry certifications from recognized physical security, access-control, networking, instructional-design, or adult-learning organizations.
• Bachelor’s degree in information technology, engineering, education, instructional design, or a related field, or equivalent practical experience.

Responsibilities

• Deliver instructor-led technical training for customers, partners, and internal teams at the Austin headquarters training facility.
• Facilitate onsite customer and partner training when classes are scheduled, using classroom presentations, hands-on laboratory exercises, guided product configuration, troubleshooting scenarios, demonstrations, and learner assessments.
• Create an inclusive, professional classroom environment for adult learners with varied technical backgrounds while maintaining course standards and pace.
• Participate in release readiness, course reviews, train-the-trainer activities, pilots, and launch checkpoints for customer training.
• Co-develop curriculum with content specialists and subject matter experts, contributing to learning objectives, lesson plans, demonstrations, practical labs, assessments, instructor guides, student workbooks, and certification criteria.
• Build and maintain classroom delivery plans, timing guides, setup instructions, lab reset procedures, equipment lists, and contingency plans.
• Support conversion and reuse of instructor-led content for virtual, blended, and self-paced learning where appropriate.
• Coach and upskill virtual instructors, provide constructive feedback, and help establish consistent facilitation and technical-quality standards.
• Define and monitor measures including learner completion, certification outcomes, satisfaction, confidence, course quality, and demonstrated skill application.
• Coach and mentor others, identify learning and product-knowledge gaps, and balance recurring training delivery with launch curriculum responsibilities.

Benefits

• Professional development opportunities, including training programs, mentorship, and industry events.
• Competitive compensation package.
• Performance-based incentives.
• Comprehensive benefits program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed