Senior Technical Trainer

Shutterfly • Plano, TX

5d • Onsite

About The Position

Shutterfly is seeking a Senior Technical Trainer to develop the technical capabilities of manufacturing operators and technicians and support operational excellence in a high-volume print manufacturing environment. The role delivers, facilitates, tracks, and continuously improves technical training focused on printing equipment, automation systems, maintenance practices, troubleshooting, and operational reliability. The position is primarily on-site in a manufacturing and print production environment and may be based in Tempe, Arizona; Plano, Texas; or Fort Mill, South Carolina. Travel to other Shutterfly lab locations, trade shows, and vendor or partner locations may be required, up to 30%. The role routinely involves working on and around active production equipment and may require supporting all shifts, weekends, and special projects as business needs dictate.

Requirements

• A four-year degree in Graphic Communications, Printing Technology, or Graphic Arts, or eight years of experience in digital publishing and/or commercial printing with HP Indigo digital presses, DFE’s, hardware, and software systems.
• Experience working directly with OEM equipment manufacturers and vendors.
• Experience troubleshooting electrical, mechanical, pneumatic, and automated systems.
• Ability to travel to support other Shutterfly lab locations, trade shows, or vendor/partner locations as needed, up to 30%.
• Ability to routinely work on and around active production equipment.
• Frequent standing, walking, bending, climbing, and lifting up to 50 pounds.
• May be required to support all shifts, weekends, and special projects as business needs dictate.

Nice To Haves

• Previous experience developing or delivering technical training programs.
• Experience supporting digital print manufacturing operations.

Responsibilities

• Develop, deliver, and maintain technical training programs for manufacturing operators and technicians.
• Demonstrate repair, troubleshooting, adjustment, calibration, and preventive maintenance techniques on print production equipment.
• Evaluate operator and technician competencies through observation and practical demonstrations.
• Maintain expertise in printing technologies and technical best practices.
• Coordinate, schedule, and facilitate vendor-led technical training programs.
• Convert vendor documentation and technical content into site-specific training materials, work instructions, and certification programs.
• Improve training tools, materials, and processes based on feedback and operational needs.
• Support audits and compliance reviews related to technical qualifications and training records.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior