Remote Sr. Technical Trainer - Operational Excellence Champion

RESA Power•Nationwide,

13d•$130,000 - $150,000•Remote

About The Position

The Senior Technical Trainer is responsible for operational excellence across RESA Power’s Systems and Service teams in the United States and Canada, covering a designated region. The role evaluates technician skills and develops, prepares, and delivers technical training on power systems topics, including substations, transformers, relays, circuit breakers, protection and controls, and NFPA 70E safety. The trainer also serves as a subject matter expert for regional locations, providing field technicians with guidance, developing SOPs and other standardized materials, preparing technicians for certification exams, and mentoring apprentices. The position also represents RESA Power at trade shows through presentations and technical papers, and builds relationships with technical schools by advising on curriculum and participating in school activities and recruiting fairs. It reports to the Director of Operational Excellence and involves approximately 35%–40% scheduled travel. The role is full-time, nationwide, and offers a salary of $130,000–$150,000 plus bonus, relocation assistance, a sign-on bonus of up to $5,000 depending on experience, and a comprehensive benefits package.

Requirements

Bachelor’s degree in a related field or equivalent experience.
At least 8 years of relevant field experience.
NETA Level 3 or 4 certification, or equivalent certification recognized by an industry organization such as NFPA, NICET, or NCEES.
Experience with the NFPA 70E Standard.
Proven expertise in common Power Systems topics.
Critical-thinking and problem-solving skills, and a desire to learn.
Experience presenting to groups and training others.
Ability to accommodate and respond to unconventional training requests.
Ability to work independently.
Passion for learning and teaching others.
Proven experience building training programs from the ground up.
Intermediate proficiency with PowerPoint, Word, and Microsoft Excel; advanced proficiency preferred.
Strong organizational skills.
Excellent written and verbal communication skills, including the ability to communicate effectively with technical and non-technical personnel.
Ability to adapt to workflow changes, prioritize work, and meet deadlines.
Demonstrated sense of urgency and ownership of work processes.
Team-oriented mindset.
Willingness to travel regularly within the designated territory and occasionally outside it; travel is scheduled during the Monday–Friday work week.

Nice To Haves

Advanced skill level with PowerPoint, Word, and Microsoft Excel.

Responsibilities

Evaluate regional best practices and determine a standardization plan; work with counterparts and company SMEs to create field SOPs, standardized templates, test sheets, reports, MOPs, and work instructions.
Work with TSMs and field technicians while conducting training and operational audits.
Lead process improvement initiatives.
Summarize reporting and develop recommendations to improve quality and processes.
Maintain professional and technical knowledge through educational workshops, professional publications, networks, facility visits, and professional societies.
Evaluate the skills of technicians in the designated territory.
Develop and maintain a comprehensive catalog of technical training materials covering Power Systems topics and addressing learning gaps identified by the Technician Competency Matrix.
Deliver engaging hands-on, live, and virtual training, independently or with internal and external SMEs.
Coordinate and follow up on training with the technical writer and training program specialist; measure training effectiveness, analyze course feedback, and use data to improve programs and materials.
Provide field technicians with just-in-time guidance as an SME or refer them to appropriate guidance materials.
Meet compliance, accreditation, and business goals, including NETA certification requirements and participation.
Mentor participants in the Apprentice and Mentorship Program.
Serve as a liaison to technical schools in the territory, advise on curriculum, and participate in school activities, including recruiting fairs.
Attend trade shows, present on relevant topics, and regularly contribute articles to trade magazines.
Develop, support, evaluate, and monitor contract vendor training providers.
Perform other duties as assigned.