Sr. Manager, Operational Excellence
About The Position
The Senior Manager, Operational Excellence leads complex, cross-functional improvement efforts across CMC to address important business problems, simplify work, and deliver measurable value. As part of a central Operational Excellence team, the role partners with teams and leaders across organizational boundaries to understand complex systems, identify root causes and opportunities, and turn insights into immediate improvements and scalable, longer-term solutions. The role combines structured problem solving with digital tools, automation, AI, and emerging technologies to rethink how work gets done. The successful candidate experiments, learns quickly, and applies new approaches thoughtfully while focusing on practical solutions and business impact. The position is based on Moderna’s 70/30 work model, which expects 70% in-office work and emphasizes in-person collaboration. The work environment is smoke-free, alcohol-free, and drug-free.
Requirements
- Relevant bachelor's degree in business, operations, engineering, science, or an approved equivalent.
- At least 6 years of relevant experience driving process improvement, process capability, performance management, and change adoption.
- Demonstrated knowledge of continuous improvement, structured problem solving, performance management, and change adoption.
- Ability to navigate ambiguity, exercise sound judgment, and help ensure improvements are adopted, sustained, and deliver expected value.
- Demonstrated learning agility and ability to quickly grasp new concepts, processes, and technologies.
- Ability to communicate clearly, manage priorities, and collaborate effectively across disciplines.
- Full professional proficiency in written and spoken English.
Nice To Haves
- Experience with Lean, Six Sigma problem solving, Kata coaching, Agile ways of working, or other structured approaches to problem solving and delivery.
- Lean Six Sigma Green Belt, Black Belt, or equivalent practical experience.
- Experience applying digital tools, analytics, automation, low-code/no-code solutions, generative AI, or emerging technologies to improve business processes.
- Experience coaching others in problem solving, continuous improvement, or change adoption.
Responsibilities
- Lead complex, cross-functional improvement initiatives that address business problems and deliver measurable outcomes.
- Structure ambiguous problems by defining them, testing hypotheses, identifying root causes, and translating findings into action.
- Set improvement approaches for multiple complex portfolios, selecting methods suited to each problem.
- Facilitate cross-functional teams and working sessions to build alignment, surface tradeoffs, make decisions, and move from analysis to action.
- Design practical future states and integrate standard work, measures, ownership, and change adoption across connected processes.
- Coach teams in problem framing, root-cause analysis, method selection, and benefit assumptions.
- Resolve cross-process or portfolio constraints and intervene when local optimization would weaken the broader system.
- Drive benefit realization and intervene when results are not sustained.
- Clarify process ownership, decision rights, approvals, and escalation across connected processes.
- Share and scale effective improvement approaches across teams without adding unnecessary complexity.
- Explore, experiment with, and adopt digital tools and emerging technologies, including AI, to improve work and deliver value.
- Perform other reasonable duties related to the role and consistent with skills, training, and experience, subject to applicable requirements for material changes to core responsibilities.
Benefits
- Competitive healthcare and voluntary benefit programs.
- Well-being resources, including fitness, mindfulness, and mental health support.
- Family planning benefits, including fertility, adoption, and surrogacy support.
- Paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown.
- Savings and investment programs.
- Location-specific perks and extras.
- Potential eligibility for an annual discretionary bonus, other incentive compensation, or an equity award, subject to plan eligibility criteria and individual performance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
