Senior Technical Trainer

Samsara

8h•Remote

About The Position

Samsara’s Customer & Partner Education team is looking for a trainer to help scale their reach and customer support globally. As a Sr. Training Specialist, you’ll help customers derive immediate value from our connected operations platform, ensuring success throughout their journey. Across one many trainings, on-site events, and strategic engagements, you’ll train customers how to make the best use of our platform, develop programs to support their organization’s operational goals, and succeed in their roles - no matter how large their organization is or which industry they work in.

Requirements

Excellent communication skills, and especially strong presentation and facilitation skills. You have the ability to communicate sophisticated business software processes effectively and in a way that connects with customer priorities both in your verbal delivery and in the materials you produce.
Strong interpersonal skills - You connect well with others whatever their level within an organization
Experience delivering training (and making it dynamic) at both virtual and live customer events
Ability to manage your own work and to teach yourself new products independently. Work without supervision and as part of a team
Ability to prioritize and effectively handle multiple projects and tasks concurrently.
An eye for detail and polish
3-4 years experience teaching or delivering training
Ability to travel 15-20% time

Nice To Haves

Experience supporting Enterprise customers across multiple regions/markets

Responsibilities

Produce new and leverage existing training materials as needed and in accordance with team standards and brand guidelines
Deliver engaging live and recorded training sessions to new and existing customers at small engagements and large, in-person events
Demonstrate expertise on across the Samsara platform and show facility in answering a range questions from customers during their training
Collaborate closely with the rest of the Education team as well as other stakeholders to shape content for live training and share customer feedback from live customer events
Consult with customers to understand and tailor training content to meet their needs and organizational goals
Champion, role model, and embed Samsara’s values and operating principles as we scale globally and across new offices