Senior Technical System Analyst
About The Position
The Digital Applications & Infrastructure Operations team is seeking a Senior Technical System Analyst to drive operational excellence and automation across our enterprise digital applications portfolio. This role is critical to maintaining and optimizing our multi-cloud infrastructure supporting 13+ dependent applications. You will work at the intersection of DevOps, SRE, and application support, transforming manual processes into automated solutions while ensuring seamless day-to-day operations. This is an opportunity to make a significant impact by improving system reliability, reducing toil, and enabling development teams to deliver faster.
Requirements
- 5+ years of experience in system administration, DevOps, or SRE roles with proven expertise in infrastructure automation and operational support.
- Strong hands-on experience with infrastructure orchestration tools (Ansible), CI/CD platforms (GitActions, UCD), and container platforms (OpenShift/Kubernetes).
- Demonstrated proficiency in at least one scripting language (Python, Bash, PowerShell) and SQL for troubleshooting and automation.
- Experience with multi-cloud environments (Azure, OCP) and monitoring/observability tools (Dynatrace, PagerDuty, or similar platforms).
- Excellent problem-solving skills with the ability to diagnose complex technical issues, work under pressure, and communicate clearly with technical and non-technical stakeholders.
Nice To Haves
- Experience with NoSQL databases (MongoDB) and search platforms (Elasticsearch/Elastic) in production environments.
- Certification in cloud platforms (Azure, Kubernetes) or infrastructure-as-code tools.
- Experience with financial services or highly regulated industries.
- Knowledge of incident management and post-mortem processes (ITIL foundations preferred).
Responsibilities
- Design and implement SRE solutions to automate manual maintenance processes, reducing operational toil and improving system reliability through infrastructure-as-code (Ansible, GitActions, UCD).
- Perform DevOps work supporting development and QE partners by managing CI/CD pipelines, deployment automation, and infrastructure provisioning across OCP, Azure, and on-premises environments.
- Manage day-to-day support tickets for various digital applications, troubleshoot issues across multiple technology stacks (MongoDB, Elastic, OCP), and drive first-contact resolution.
- Collaborate with development, QE, and product teams through regular technical calls to align architectural decisions, deployment strategies, and operational requirements.
- Coordinate with external vendors on technical issues, escalations, and support engagements; serve as technical liaison for third-party integrations and platform updates.
- Raise and manage change requests (CR/CAB process), participate in implementation work, and ensure compliance with enterprise change management protocols.
- Support on-call pager duty on a rotational basis, responding to production incidents and providing 24/7 operational support when required.
- Configure and maintain observability tools including Dynatrace RUM, PagerDuty alerts, Aternity monitoring, and Catchpoint synthetic scripting to ensure comprehensive system visibility and rapid incident detection.
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- competitive compensation
- commissions
- stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
