Senior Technical Analyst

Altorfer • Addison, IL

1d • Hybrid

About The Position

The primary role of the Senior Technical Analyst is to be the focal point for factory communication relating to product problems, troubleshooting direction, and goodwill requests. The Senior Technical Analyst is responsible for filtering and disseminating product support information to the department.

Requirements

• 8 + years of experience in technical communications within industrial equipment and power generation environments.
• Effective communicative ability – both oral and in written technical reports.
• Completed basic courses in diesel engines, electrical systems and able to use and explain schematics as used in Caterpillar Service Manuals.
• Effective verbal and written communicator, able to use and develop resources to improve technician efficiency.
• Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Nice To Haves

• Military encouraged to apply

Responsibilities

• Provide technical assistance to internal and external customers including emissions solutions support.
• DSN ticket administration with the required filtering, analysis, troubleshooting, known issue research, and decision making.
• Warranty and Goodwill claim administration.
• Service letter administration.
• Electronic software administration.
• Technician assistance with electrical and mechanical troubleshooting, service procedures, parts identification.
• Oil and coolant sample review and lead creation.
• Part and vendor identification assistance.
• Technician procedural document creation for new products and processes.

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO
• Education Assistance
• Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed