Senior Technical Analyst

Relativity

2d•Hybrid

About The Position

The Senior Technical Analyst is an experienced individual contributor who partners with business stakeholders, product owners, and engineering teams to deliver effective, high quality‑ technical solutions. This role plays a critical part across the Software Development Life Cycle (SDLC), translating complex business needs into clear, actionable technical requirements while ensuring feasibility, quality, and user advocacy. The Senior Technical Analyst operates with a high degree of autonomy, applies deep system and process knowledge, and serves as a trusted advisor on solution design, impact analysis, and delivery execution—without direct people or delivery ownership.

Requirements

Business Analyst certification or equivalent coursework.
Experience working in an Agile environment.
At least three years working with the Salesforce platform as a business analyst, system administrator, or super user.
At least two years supporting an organization larger than 250 employees in a business analyst capacity.
Experience documenting and presenting visualizations that describe complex processes appropriately for the intended audience.
Comprehensive knowledge of the Salesforce platform’s core features including Sales, Service, and Flow.
Experience in closely partnering with business stakeholders to learn business processes, propose changes as per industry standards and best practices, and identify solutions to enable, simplify, transform & innovate the systems and process flows.
Excellent communication skills and ability to translate functional requirements into technical specifications, and technical requirements into business specifications for stakeholders.
Detail-oriented, curious, self-starter with ability to work both independently and in a team environment.
Agile Methodology
Business
Business Analysis
Process Improvements
Project Management
Requirements Gathering
Risk Management
Software Development
Software Development Life Cycle (SDLC)
User Story

Nice To Haves

Experience with ITGC, ITCM, and ITIL preferred but not required.

Responsibilities

Actively participate in the Software Development Life Cycle (SDLC) across requirements gathering, analysis, testing, and release activities for medium to highly complex initiatives.
Elicit, analyze, and document business and technical requirements, translating stakeholder needs into clear, actionable specifications for development teams.
Develop and maintain a deep understanding of business processes, systems, and how technical solutions enable internal and external stakeholders.
Apply strong critical thinking and problem-solving skills to evaluate options, assess tradeoffs, and recommend well‑-reasoned‑ solutions.
Analyze the organizational, system, and process impacts of proposed solutions, identifying risks, dependencies, and downstream effects.
Identify change impacts associated with proposed solutions and support effective adoption by proactively surfacing risks and considerations.
Coordinate and support system testing and user acceptance testing (UAT), validating that delivered solutions meet defined requirements and quality standards prior to release.
Build and maintain strong working relationships with stakeholders through clear communication, expectation setting, and ongoing collaboration.
Create and maintain technical documentation, process flows, and reference materials to support implementation, troubleshooting, and future enhancements.
Serve as a subject matter expert for supported systems and domains, providing guidance and informal mentorship to peers as needed.