Senior Technical Analyst

Baxter • Raleigh, NC

3d • Onsite

About The Position

The Senior Technical Analyst is responsible for onsite management and support of clinical communication technologies at an assigned hospital. In this role, you will partner closely with hospital staff and Baxter teams to deliver best‑in‑class service, drive adoption, and ensure a seamless connected‑care experience for end users. This position sits at the center of Baxter’s partnership with Stanford Health, where you will serve as the onsite expert supporting the hospital’s clinical communication platform. You will report directly to a seasoned customer success leader in a hands‑on, customer‑facing role that blends technical ownership, relationship‑building, and proactive problem‑solving in a high‑visibility environment.

Requirements

• Bachelor’s degree and/or 3+ years of equivalent combination of education and applicable work experience in healthcare or IT within a customer‑facing role.
• Excellent interpersonal and communication skills; comfortable working with frontline nursing, physicians, and point‑of‑care support staff.
• Experience supporting and troubleshooting computer hardware and software in healthcare, preferably with nursing point‑of‑care solutions.
• General knowledge of systems integration workflow capabilities, requirements, and protocols.
• General knowledge of wireless communication systems and protocols.
• Strong organizational skills with the ability to determine workload priorities and schedules with a service‑oriented mindset.
• Self‑driven and proactive in identifying areas of need to increase satisfaction.

Responsibilities

• Develop deep expertise in the Hillrom Care Communications solution, including technical architecture, product capabilities, and support processes.
• Serve as the primary onsite subject matter expert, building strong, long‑term relationships with end users and key hospital stakeholders.
• Support deployments through coordination, communication, provisioning, and collaboration with cross‑functional Baxter and hospital teams.
• Provide multi‑channel technical support (onsite, phone, email, IM), including troubleshooting, log review, issue replication, and documentation.
• Manage system administration tasks such as Web Admin portal updates, directory maintenance, and smartphone MDM processes.
• Track, trend, and resolve issues while identifying opportunities for process improvements and best‑practice development.
• Deliver training for new staff, support ongoing education, and assist with upgrades, testing, and validation of new features.
• Communicate customer needs, requirements, and concerns across internal teams and follow through to resolution, including urgent escalations per SLA.

Benefits

• medical and dental coverage that start on day one
• insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
• Employee Stock Purchase Plan (ESPP)
• 401(k) Retirement Savings Plan (RSP)
• Flexible Spending Accounts
• educational assistance programs
• paid holidays
• paid time off ranging from 20 to 35 days based on length of service
• family and medical leaves of absence
• paid parental leave
• commuting benefits
• Employee Discount Program
• Employee Assistance Program (EAP)
• childcare benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior