Senior Technical Specialist
About The Position
The Senior Technical Specialist works in Edward Jones’ Operations division, which supports the client and branch experience across the client relationship lifecycle. The role resolves technical and advanced business-area questions and issues by applying comprehensive performance-reporting knowledge. It contributes to branch-team and department efficiency by identifying process and system improvements. The specialist analyzes, researches, and interprets complex information to make informed, sometimes subjective decisions; takes ownership of inquiries and prioritizes work to meet deadlines; and receives on-the-job training alongside department associates. The role also identifies and reports data-analytic trends, investigates problem trends with stakeholders to establish scope and root causes and assess risks, and identifies and implements process improvements to streamline activity review. Candidates who live within commuting distance of the Tempe, Arizona, or St. Louis, Missouri, home offices are expected to work in the office four days per week.
Requirements
- Strong problem-solving skills to research non-routine issues and recognize complex situations involving client accounts or firm systems.
- Strong organizational skills, attention to detail, and commitment to accuracy and quality, with the ability to meet or exceed department goals and deadlines and adapt to change.
- Strong customer-service focus and communication skills, both verbal and written.
- Previous experience with Microsoft Office tools and spreadsheets.
Nice To Haves
- Strong analytical skills.
- Intermediate skills creating complex spreadsheets and formulas, running Hyperion queries, creating and analyzing reports, and using internet reference materials and external resources to develop measures, make decisions, or manage business-area controls.
- Experience with data-mining queries such as Power BI.
Responsibilities
- Analyze, research, and interpret complex items or information and use it to make subjective decisions.
- Take ownership of inquiries, prioritize work effectively, meet deadlines, and follow through appropriately.
- Identify, track, and report data-analytic trends within the industry and firm.
- Identify problem trends and partner with stakeholders to define scope, determine root causes, assess client and business risks, and find solutions.
- Identify and implement process improvements to streamline activity review.
- Support branch-team and department efficiency by identifying process or system improvements.
Benefits
- Medical and prescription drug coverage
- Dental insurance
- Vision insurance
- Voluntary benefits, including accident, hospital indemnity, and critical illness coverage
- Short- and long-term disability coverage, provided at no cost to associates
- Basic life and basic AD&D coverage, provided at no cost to associates
- 401(k) retirement plan
- Health savings account
- Flexible spending account
- Ten paid holidays
- 15 days of vacation for new associates beginning on January 1 of each year
- Sick time and personal days
- Paid day for volunteerism
- Associates may be eligible for bonuses and profit sharing
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
