Senior Technical Specialist
About The Position
InterSystems Corporation is seeking a client-facing Technical Specialist for its Technical Leadership for Customers Team. The role involves problem solving in IRIS and HealthShare environments by combining application knowledge, troubleshooting, and development and operational best practices. The specialist works closely with customers and internal collaborators to help customers succeed, particularly during adoption and technically challenging projects, and serves as a trusted advisor. The position also contributes to customer training, product improvement, and beta or pre-launch programs.
Requirements
- Ability to establish credibility as a customer’s trusted advisor and identify customer champions.
- Outstanding interpersonal, communication, and presentation skills.
- Strong technical and business writing skills, with demonstrated business analysis and problem-solving abilities.
- Demonstrated expertise troubleshooting HealthShare, IRIS for Health, or Health Connect, including utility development.
- Experience with networking or system architecture.
- Basic understanding of cloud hosting technologies and AI.
- Intermediate understanding of web service APIs and HTTP.
- Ability to solve difficult problems creatively, identify key issues through analysis and questioning, and approach problems systematically.
- Creative, open-minded approach to investigating issues and providing fully documented resolutions.
- Expert issue, project, time, and priority management, with high standards for thoroughness, completeness, and accuracy.
- Ability to independently pursue ideas and initiatives while adhering to and promoting best practices, handling novel situations, and raising concerns.
- University degree or at least 6 years of experience managing complex projects, preferably in healthcare IT.
- Technical knowledge of software and implementation processes.
- Some development experience in InterSystems technologies.
- Continued pursuit of certification or continuing education, such as in InterSystems applications, system management or architecture, network management, or IT project management.
Nice To Haves
- Experience with a variety of industry standards, including healthcare protocols such as FHIR, HL7, CCD/CDA, and X12.
Responsibilities
- Build close, long-term client relationships through interpersonal and technical collaboration.
- Recommend model design, development patterns, migration strategies, operational best practices, and ways to eliminate technical debt.
- Participate in HealthShare, IRIS for Health, or Health Connect upgrades and resolve related problems.
- Work with customer teams, especially during early adoption and technically challenging projects, to support their success.
- Help inform standard and customized on-site classroom training.
- Support clients during selected beta test programs or pre-launches.
- Stay current with InterSystems products and developments in the IT industry, and undertake relevant self-development or training.
- Provide documented customer use cases and product improvement suggestions, and collaborate on implementation.
Benefits
- Medical, vision, and dental insurance.
- Short-term and long-term disability insurance and life insurance.
- 401(k) profit-sharing contribution.
- Paid time off and holidays.
- Parental leave.
- Tuition reimbursement.
- A discretionary annual variable target incentive may be included as other compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
