Senior Technical Representative, Mining Group

Quadra•Montreal, QC

23h•Hybrid

About The Position

At Quadra, our goal is to deliver exceptional value to our customers—and our Mining technical team plays a critical role in making that happen. By partnering closely with mining operations, we help increase recovery rates, improve concentrate grades, and optimize processes, all while supporting more environmentally responsible operations. We are currently seeking a bilingual Senior Technical Representative to join our Mining group. In this role, you will support the commercial team in delivering technical value to our customers and expanding our presence in the precious metals extraction market, with a strong focus on gold. Working closely with the commercial team, you will frequently travel to customer sites to support plant trials, troubleshoot operational challenges, analyze technical data and reports, and stay ahead of emerging industry trends. Founded over 50 years ago, Quadra has grown into a thriving organization of more than 550 employees across Canada and the United States. Throughout our history, we have built our success on strong relationships, entrepreneurial spirit, and a people-first culture. At Quadra, we take pride in fostering an engaging, collaborative, and family-oriented environment while offering the autonomy and flexibility that help our employees succeed. Recognized as a Great Place to Work® and a Canada’s Best Managed Company, we are committed to creating an environment where our people feel valued, supported, and empowered. You will be surrounded by passionate, innovative, and knowledgeable colleagues who are eager to collaborate and share their expertise. Today, Quadra is one of North America’s leading distributors of chemicals and ingredients, with facilities across Canada and in select markets in the United States. While we continue to grow, our long-standing commitment to our employees, partners, and customers remains at the heart of everything we do. If you are driven by excellence and want to contribute to a company with a strong legacy and an exciting future, you belong at Quadra.

Requirements

Bachelor’s degree in Metallurgical Engineering, Chemical Engineering, Mining Engineering, or a related discipline.
8 to 10+ years of experience in mineral processing
Demonstrated experience in gold leaching and cyanide (NaCN) destruction processes and operations
Hands-on experience supporting plant trials, metallurgical test work, and process optimization.
Bilingualism (French/English) spoken and written is required for this role
Willing to travel at least 50% of the time; you must have a valid driver's license and passport
Meticulousness in data collection, documentation, and analysis
Being a team player and contributing positively to team dynamics is important for achieving collective goals
Demonstrated proficiency with Microsoft Office Suite, ability to use multiple digital platforms; an experience with a CRM (Salesforce) system would be an asset
Willingness and ability to travel overnight, up to 40% of the time (including overnight stay and international travel) to mining sites and customer operations.
Valid passport and driver’s license

Nice To Haves

Knowledge of the technical application of chemicals and reagents used in the mineral processing industry would be an asset
Knowledge of mining industry trends, metallurgical technologies, and competitive products is an asset.
Strong ability to analyze metallurgical data and translate results into practical operational recommendations.

Responsibilities

Serve as the team’s subject matter expert when it comes to gold leaching and NaCN destruction.
Support the Account Managers and Product Managers in their efforts to increase market share in the precious metal extraction market.
Evaluate the technical needs and opportunities at qualified prospect and customer sites.
Perform bench scale metallurgical laboratory work at customer sites and at third party laboratories.
Supporting and participate in plant trials at customer opertations.
Provide meaningful value-based technical support at customer site or remotely.
Write and author analytical reports which are to be customer facing.
Collaborate with internal teams to review, present, and communicate project results to both customers and Quadra’s commercial team.
Document and quantify the value generated for customers, and collaborate with the marketing team to showcase results through the website, social media, and joint presentations at CMP/SME industry events.
Participate in customer technical training seminars and knowledge sharing sessions.
Conduct joint customer visits and calls with the commercial team and suppliers.
Maintain fully detailed records of customer contacts, call reports to be entered into our CRM within a timely manner.
Stay informed on advancements in mining technologies, industry trends, and competitive activities, and report customer feedback, satisfaction levels, and concerns.
Maintain awareness of competitor products and market positioning.
Participate in training programs, seminars, and industry conventions to continuously strengthen technical expertise.

Benefits

Permanent, full-time position
Competitive salary & Performance Incentives
Flexible Remote Work & Autonomy
Excellent Benefits Package: Medical, Dental, HSA, and more to keep you covered including our Employee Assistance Program (EAP) and access to telemedicine/Virtual healthcare
Generous Time Off: Flexible personal days, sick days and vacation time to recharge
Wellness Programs: Enhance your quality of life with wellness initiatives, including health and mental wellness programs from healthcare leaders
Pension plan with match
Company vehicle & Tech Perks: We got you covered with a company vehicle with maintenance expenses, cellphone and internet costs
Tailored training
Family-owned and support environment
Award-Winning Workplace: Work in a certified Great Place to Work®, and Best Managed Company!
Inclusive Culture: We celebrate diversity and caring for each other and having fun are part of our core values!
Career Growth: Unlock opportunities for development in a fast-paced growing company
Fun Social Activities: Get involved in company events, Volunteering programs, etc.
Referral & Recognition Programs: Earn monetary rewards through our referral and employee recognition programs (years of service, merit awards, etc.)