Senior Technical Project Manager (CRM)
About The Position
The Senior Technical Project Manager (CRM) drives end-to-end delivery of strategic customer and data platform initiatives, primarily focused on Salesforce CRM and Data Cloud. The role connects business stakeholders with technical teams, translating complex business needs into scalable technical solutions and ensuring alignment with enterprise architecture and platform best practices. It serves as the technical lead for CRM programs, overseeing Agile delivery, mitigating risks, resolving platform challenges, and supporting the organization's digital and customer engagement strategy. The position partners with solution architects and business and product stakeholders to shape requirements, designs, development tasks, estimates, and technical recommendations. It provides guidance to developers and makes implementation decisions while driving engineering practices across development, testing, deployment, and release management. The role also oversees code quality, testing, and solution reliability; troubleshoots complex issues; and identifies opportunities for platform improvement. This is a contract-to-hire, hybrid position based in New York, NY. The listed pay range is $70.00–$80.00 per hour. The posting describes potential benefits for eligible temporary-role workers, subject to eligibility requirements and plan terms.
Requirements
- 5–7+ years of experience leading technical teams on CRM or enterprise platform implementations.
- Experience translating business requirements into technical solutions.
- Knowledge of system integrations, data management, and software development best practices.
- Experience working in Agile delivery environments.
- Strong problem-solving, communication, and stakeholder management skills.
- Ability to balance strategic objectives with hands-on technical execution.
- Salesforce Certified Administrator certification.
- Bachelor’s degree.
- Project management, Agile, SQL, technical support, PMP, and requirements-gathering skills are listed.
Responsibilities
- Partner with solution architects to turn business and technical requirements into clear designs and development tasks.
- Lead technical delivery of customer and data platform initiatives.
- Guide developers and make key implementation decisions.
- Ensure solutions follow established standards, best practices, and overall technical direction.
- Support Agile delivery activities, including sprint planning, technical reviews, and issue resolution.
- Validate new platform capabilities and recommend how they can be applied to business needs.
- Drive engineering best practices across development, testing, deployment, and release management.
- Oversee code quality, testing processes, and overall solution reliability.
- Troubleshoot complex technical challenges and serve as an escalation point for the delivery team.
- Maintain strong knowledge of customer data, CRM, and integration technologies.
- Partner with business and product stakeholders to assess requirements, estimate effort, and provide technical recommendations.
- Identify opportunities for platform improvements and provide feedback to architecture and leadership teams.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan, with pre-tax and Roth post-tax contributions available
- Voluntary life and AD&D insurance for employees and dependents
- Short- and long-term disability coverage
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
