Senior Technical Project Manager - Remote
About The Position
Optum Insight is seeking a Senior Technical Project Manager to lead customer outcomes for complex Enterprise Imaging implementations, Managed Services engagements, and install base initiatives. This highly visible, customer-facing strategic delivery role serves as the primary liaison among customers, executive stakeholders, and internal cross-functional teams, ensuring successful delivery, adoption, operational transition, and long-term customer success. The role also advances operational excellence across the Managed Services portfolio by mentoring customer-facing Project Managers, establishing best practices, identifying process improvements and innovation, and advising leadership on customer needs, delivery risks, and strategic opportunities. The successful candidate combines advanced project and program management expertise with relationship-building skills, technical acumen, business insight, independence, and a commitment to continuous improvement. The position looks for opportunities to apply automation, AI-enabled approaches, and scalable processes to improve customer and employee experiences. The role is remote within the United States. Employees hired in the Minneapolis or Washington, D.C. area must work in the office at least four days per week. Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.
Requirements
- Bachelor’s degree or an equivalent combination of education and relevant experience.
- At least 7 years of progressive project, program, implementation, or customer-facing delivery management experience.
- Experience leading large, complex healthcare technology, enterprise software, SaaS, or IT implementations.
- Demonstrated success managing executive-level customer relationships and challenging customer situations.
- Experience leading cross-functional technical and business teams in a complex, matrixed organization.
- Experience mentoring, coaching, or informally leading project managers or delivery professionals.
- Experience managing multiple concurrent projects, programs, customers, or portfolio priorities.
- Experience driving operational improvement, process transformation, standardization, or automation.
Nice To Haves
- PMP certification, or ability to qualify for and obtain PMP certification within 12 months of service.
- Experience using AI, automation, analytics, or workflow optimization to improve customer or employee outcomes.
- Enterprise Imaging, PACS, vendor neutral archive, radiology, cardiology, or related healthcare IT experience.
- Knowledge of databases, system integration, enterprise-class information systems, and technical implementation concepts.
- Managed services or ongoing customer lifecycle management experience.
- Experience supporting strategic account growth, adoption, retention, or service expansion.
Responsibilities
- Serve as the primary customer-facing leader for complex Enterprise Imaging implementations and Managed Services engagements.
- Build and maintain trusted-advisor relationships with customer executives, operational leaders, and key stakeholders.
- Lead multiple concurrent projects and programs, ensuring successful delivery, adoption, and transition to operational support.
- Own customer install base initiatives, lifecycle planning, upgrades, and strategic customer programs end to end.
- Manage project scope, schedules, budgets, risks, dependencies, and change activities to achieve customer outcomes.
- Coordinate cross-functional teams across Product, Engineering, Operations, Technical Services, Customer Success, Sales, and Support.
- Lead customer governance meetings, executive business reviews, and critical issue resolution efforts.
- Identify and proactively mitigate delivery, operational, customer, and organizational risks.
- Develop executive-level communications, presentations, dashboards, status reports, and strategic recommendations.
- Mentor, coach, and serve as a subject matter expert for customer-facing Project Managers and delivery teams.
- Establish and promote project management best practices, standards, tools, and delivery methodologies.
- Drive continuous improvement initiatives that simplify processes and improve customer and employee experiences.
- Identify opportunities to use automation, AI, analytics, and workflow optimization to improve operational effectiveness.
- Influence organizational priorities and strategic decisions through data-driven insights and customer advocacy.
- Advise leadership and provide visibility, recommendations, and thought leadership regarding customer delivery, operational excellence, and future growth opportunities.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase program.
- 401(k) contribution.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
