Senior Technical Program Manager, Database Services
About The Position
Chewy is seeking a Senior Technical Program Manager, Database Services to lead high-impact, cross-functional programs across the whole Chewy ecosystem in Boston, MA. You will own delivery across critical customer journeys and foundational platforms, including data in DynamoDB, PostgresSQL, Qdrant, SQL Server and Snowflake. These programs sit at the intersection of customer experience, all customers workflows, and scalable platform architecture. In this role, you will partner closely with Engineering, Product, and Platform teams to deliver complex, multi-quarter initiatives that directly impact customer experience, operational efficiency, and business growth. As a TPM, you will operate at the intersection of technology, product, and execution. You’ll own end-to-end delivery across distributed systems and influence how we scale Data at Chewy.
Requirements
- 5+ years of experience as a Technical Program Manager or similar role delivering large-scale, cross-functional technical initiatives.
- Proven experience leading multi-team, multi-system programs in a fast-paced, high-growth environment
- Strong technical fluency with distributed Data systems, reporting technologies such as Snowflake and Tableau, data pipelines, and cloud-based architectures
- Ability to engage in architecture discussions, understand system tradeoffs, and influence technical decision-making
- Experience managing complex dependencies across engineering, product, data, and business stakeholders
- Strong communication skills, with the ability to synthesize complex technical concepts into clear, actionable insights for diverse audiences, including executives
- Highly organized, execution-focused mindset with a strong sense of ownership and bias toward action
Nice To Haves
- Experience building or scaling customer-facing Data products in eCommerce or marketplace environments
- Experience in agentic systems
- Experience working on systems that span both customer-facing experiences and internal platforms
Responsibilities
- Own and drive end-to-end delivery of complex technical programs across Chewy’s Data technology stack, from concept through launch and post-launch optimization
- Translate business objectives into clear technical requirements, milestones, and execution plans
- Navigate complex system dependencies across backend services and platform infrastructure
- Identify risks, tradeoffs, and bottlenecks early; drive mitigation strategies and escalate effectively when needed
- Partner with engineering teams in architecture and design discussions to understand system tradeoffs and inform execution plans
- Establish and drive operational rigor through program reviews, metrics, status reporting, and retrospectives
- Drive clear communication and alignment across technical and non-technical stakeholders, including leadership
- Own and drive sound Data Governance across Chewy in partnership with other disciplines.
Benefits
- 401k
- new hire and annual equity grant
- annual bonus
- medical/Rx insurance
- vision insurance
- dental insurance
- life insurance
- disability insurance
- hospital indemnity insurance
- critical illness insurance
- accident insurance
- parental leave
- family services benefits
- backup dependent care
- flexible spending accounts
- telemedicine
- pet adoption reimbursement
- employee assistance program
- discounts including 10% off pet insurance and 20% off at Chewy.com
- unlimited PTO, subject to manager approval
- six paid holidays per year
- paid sick and family leave in compliance with applicable state and local regulations
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
