Senior Technical Product Owner– Retail Performance Engine

CSI•Remote - South Carolina, SC

About The Position

The Senior Technical Product Owner owns the product backlog, release cadence, and stakeholder intake for the Retail Performance Engine (RPE) platform, partnering with the Product Manager and technical delivery team. The role converts business needs, support issues, and client requests into clear, prioritized work, while keeping the team and stakeholders aligned from idea through release. The successful candidate communicates effectively across technical, product, business, support, and client stakeholders; pursues clarity and documents decisions; and takes ownership of trade-offs among scope, quality, and timeline. The role also contributes to product goals and roadmap planning, customer engagement, cross-team coordination, continuous improvement, informal mentoring, and technology modernization efforts. CSI is a software provider serving community and regional financial institutions with banking and financial technology products. Compensation is competitive and includes eligibility for incentive awards based on individual and business performance. CSI states that it offers a comprehensive range of benefits; details are available through its Benefits Summary. Visa sponsorship is not available, and applicants must be authorized to work in the United States without current or future sponsorship.

Requirements

Six or more years of relevant experience, including four years in SDLC/Agile development and three years managing backlogs or roadmaps.
Experience working with large development teams and with APIs, web services, and data integrations.
A track record of gathering requirements from ambiguous or incomplete input and getting stakeholders to decisions.
Comfort working with a distributed team, including offshore/time-zone overlap expectations.
A college or university degree, or equivalent experience.
Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

Nice To Haves

Azure DevOps experience is preferred.
Experience in financial services, loyalty/rewards, or similar data-driven products is a plus.
Preferred certifications include SAFe; Product Owner/Manager certifications such as Pragmatic, CPO, CSPO, or PSPO; and cloud certifications, with Microsoft Azure preferred.

Responsibilities

Own and prioritize the Retail Performance Engine backlog in Azure DevOps; break epics into user stories with clear acceptance criteria, plan sprints with the team, and accept completed work.
Lead stakeholder kickoff and discovery sessions; identify dependencies, overlaps with existing systems, data and file-feed needs, and open questions; document summaries and next steps.
Serve as the primary contact for support, client managers, and internal teams; convert emailed issues and requests into spikes, stories, or bugs and prioritize them against sprint capacity.
Plan releases with the team, communicate release dates and code-freeze windows, prepare or review release notes, and keep stakeholders informed before and after deployment.
Provide regular status updates on progress and risks, escalate blockers early, and give leadership information needed to resolve them.
Work with the Product Manager and stakeholders to shape product goals and a prioritized roadmap balancing customer needs, business value, and technical capability.
Participate in customer- and client-facing meetings to understand needs and ensure delivered work provides value.
Coordinate work spanning multiple teams or products, including loyalty/rewards, CashPlease, and administration tooling.
Help maintain Azure DevOps practices, improve the SDLC process, and keep the backlog well groomed.
Informally mentor less experienced Product Owners and help energize the team around product goals.
Support technology modernization efforts involving APIs, AI, services, and cloud as they affect the roadmap.
Fulfill other duties as assigned.