Senior Technical Product Manager

Great American Insurance Group•Cincinnati, OH

10d•Hybrid

About The Position

Great American Insurance Group is seeking a results-oriented Technical Product Manager for its Agent & Insured Digital Experience (AIE) team. The team is responsible for the externally facing Agent and Insured Portals, which provide digital self-service experiences for agents and policyholders. This role connects business and technical aspects of software development and partners with product leaders, the delivery manager, and delivery teams to align on strategic solutions that deliver value to business units, agents, and insureds. The position manages complex products and may support multiple teams. It translates business needs into technical specifications and user stories, leads product development from concept to launch, and guides engineering teams in delivering features and enhancements. The role promotes a product mindset by simplifying complex problems around customer needs, balances business objectives with long-term technical innovation, and uses product metrics and data to improve performance. It also communicates product vision and progress to stakeholders, advocates for end users, and coordinates cross-functional teams to support successful launches. The role may include staff performance, coaching, talent selection, development, and performance management responsibilities. This is a hybrid role combining in-office and remote work, with a meaningful on-site presence expected. Applicants must be authorized to work in the United States without current or future employment visa sponsorship.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field.
At least 6 years of related experience as a Technical Product Manager, System Analyst, Technical Analyst, or Technical Business Analyst.
Advanced analytical skills, including the ability to gather and analyze data for problem-solving and decision-making.
Advanced business knowledge in Property & Casualty insurance and understanding of business and technology operations.
Strong customer focus and a responsive, consultative, collaborative, and accurate work approach.
Applicants must be authorized to work in the United States without current or future employment visa sponsorship.

Nice To Haves

Certification in Lean methodologies.
Strong understanding of product development and development frameworks, ideally Extreme Programming.
User-Centered Design certification.

Responsibilities

Translate complex business needs into detailed technical specifications and user stories.
Align business objectives with long-term technical innovation and make scalable, future-proof product decisions.
Evaluate emerging technologies, architecture decisions, and integration approaches to optimize performance, security, and system compatibility, as needed.
Lead the product development lifecycle from concept to launch.
Lead engineering teams to deliver key features and enhancements on time.
Serve as the key point of contact for product-related inquiries and communicate product vision, strategy, and progress to stakeholders.
Advocate for end users by ensuring products are intuitive, user-friendly, and meet quality standards.
Use technical knowledge to inform product architecture, design, and implementation decisions, and partner with engineering teams to resolve technical challenges.
Track and analyze product performance metrics, identify improvement areas, and implement data-driven strategies.
Collaborate with cross-functional teams and facilitate coordination between departments for successful product launches.
May coach staff and participate in talent selection, development, and performance management for direct reports.
Manage complex products and potentially perform product management duties across multiple teams.
Break down complex problems into simple solutions focused on important customer needs.
Gather and analyze data to support problem-solving and decision-making.
Identify and define business needs using knowledge of Property & Casualty insurance and organizational business and technology operations.
Respond to customers and stakeholders in a consultative, collaborative, and accurate manner.