Senior Technical Product Manager

Avalara•Durham, NC

4d•Remote

About The Position

Avalara is hiring a Senior Product Manager, Tax Technology - Workday Connectors to improve Workday connector implementations by bringing product management closer to customer deployments. The role observes real Workday Financials workflows, legacy system constraints, indirect tax needs, and integration blockers, then translates field findings into clear product requirements that help customers reach value faster. Working with implementation, onboarding, sales, field engineering, and solution consulting teams, the role identifies repeatable deployment patterns, reduces avoidable blockers, and improves production readiness for Workday connector customers. It connects field discovery with core product planning so that customer constraints are understood early and addressed through scalable product improvements. The position also represents the Workday connector product in customer demos, executive discussions, and deployment decisions. It builds reusable product insights and implementation guidance from field findings, shares deployment learnings internally, and identifies opportunities to use artificial intelligence to improve troubleshooting and knowledge reuse.

Requirements

Bachelor’s degree in Computer Science, Engineering, Business, Finance, or a related field.
At least 5 years of product management, technical product management, or integration product experience.
Experience with enterprise software integrations and customer-facing deployment or implementation work.
Ability to translate customer workflows, technical constraints, and edge cases into clear product requirements.
Ability to communicate product decisions, deployment risks, and tradeoffs to cross-functional teams.
Experience using AI and AI-related technologies, and willingness to apply AI to business challenges and keep up with trends and best practices.

Responsibilities

Observe customer Workday Financials workflows, legacy systems, indirect tax requirements, and compliance blockers to identify where connector implementations slow down or fail.
Convert field findings, customer edge cases, and custom configurations into prioritized product requirements for the Workday connector product team.
Provide configuration guidance to help unblock implementations.
Partner with field engineering, sales, implementation, and onboarding teams to move pilots and integrations toward production readiness.
Represent the Workday connector product in customer demos, executive discussions, and deployment decisions.
Explain product capabilities, tradeoffs, risks, and deployment paths to senior customer and internal stakeholders in clear business and technical terms.
Build a repeatable field-to-product feedback loop that turns customer constraints into reusable product insights, implementation guidance, and roadmap input.
Identify AI opportunities to help implementers troubleshoot connector errors, understand mapping and configuration patterns, and reuse connector knowledge with less product team support.
Share deployment learnings through knowledge transfers, field notes, playbooks, and reusable guidance.