Senior Technical Product Manager, Agentic Customization

Thomson Reuters•United States of America, NY

11d•Hybrid

About The Position

CoCounsel is an agentic legal partner. Customers need ways to encode their methods as reusable, governable skills that agents can discover, load, and execute. The Senior Technical Product Manager, Agentic Customization will own the product surface and technical contracts behind the skills registry, authoring tools, and workflow runtime. The role works day to day with Engineering, Science and Applied Research, Security, and Design. The position covers skill and plugin registration and lifecycle; conversational and structured skill authoring; agent runtime integration and workflow composition; trust, security, and containment; quality measurement and evaluation; and delivery from product specifications and MVP scoping through design-partner betas and GA readiness. The role is based in a flexible hybrid work environment for office-based roles. Eligible office locations include New York City, San Francisco, Los Angeles and/or Irvine, California; McLean, Virginia; and Washington, DC.

Requirements

At least 6 years of product management experience, including at least 3 years on platform, API, developer-facing, or AI/agent products.
Record of shipping 0-to-1 platform capabilities through beta to GA with enterprise customers.
Hands-on understanding of LLM agent architecture.
Fluency in writing technical specifications and ability to contribute effectively in design reviews.
Clear writing skills, including sharp PRDs, explicit trade-off calls, and executive-level updates.

Nice To Haves

Legal or professional-services domain knowledge.
Experience with plugin or extension ecosystems, such as IDE, browser, or SaaS app marketplaces.
Experience with MCP, OpenAPI, or similar tool protocols.
Experience with LLM evaluation frameworks and quality gates for AI features.
Experience with enterprise governance requirements such as SSO/SCIM, audit, DLP, SOC 2, and data residency.
Experience with software supply-chain security, including signing, SBOM, and sandboxing.

Responsibilities

Own the product surface and technical contracts for the skills registry, authoring tools, and workflow runtime.
Define the skills and plugin packaging format, manifest schema, versioning, publishing, discovery, and installation lifecycle.
Define scoping for users, teams, and organizations, along with admin-controlled entitlement and permission models, provenance, signing, and review gates.
Develop conversational and structured skill-authoring capabilities that produce well-formed skills.
Define test harnesses, evaluations, regression checks, and usage- and feedback-driven iteration loops for skills.
Determine how skills are discovered, selected, and loaded into agent context, considering progressive disclosure, tool binding, token budgets, and latency budgets.
Define how skills compose into multi-step workflows and connect to external tools and content through MCP and similar protocols.
Address tenant- and matter-level isolation, sandboxing, least-privilege tool access, audit logging, data residency, and prompt-injection and supply-chain risks for third-party skills.
Define skill- and workflow-level evaluation metrics, including task success, tool-call accuracy, regressions, adoption, and usage telemetry.
Partner with Science on offline and online evaluation.
Deliver PRDs and API/contract specifications, scope MVPs, run design-partner betas, and prepare for GA with Marketing and Sales.
Work day to day with Engineering, Science and Applied Research, Security, and Design.

Benefits

Flexible hybrid work arrangements for office-based roles, including work from anywhere for up to 8 weeks per year.
Flexible vacation and supportive workplace policies for work-life balance.
Two company-wide Mental Health Days off and access to the Headspace app.
Retirement savings, including a competitive 401(k) plan with company match.
Tuition reimbursement.
Employee incentive programs and an annual bonus may be available based on enterprise and individual performance.
Resources for mental, physical, and financial wellbeing, including an Employee Assistance Program and fitness reimbursement.
Health, dental, vision, disability, and life insurance.
Paid holidays, including two company mental health days off; paid sick and safe time; and parental and sabbatical leave.
Optional hospital, accident and sickness insurance; optional life and AD&D insurance.
Flexible Spending and Health Savings Accounts.
Group Legal Identity Theft Protection benefit and access to a 529 Plan.
Commuter benefits.
Adoption and surrogacy assistance.
Employee Stock Purchase Plan.
Two paid volunteer days off annually and opportunities for pro-bono consulting and ESG initiatives.
Career development and skills-development programs.
Flexible work environments and an inclusion and belonging culture.