Senior Technical Producer - Online Platform

Level•Austin, TX

About The Position

Level is a learning technology company that builds standards-aligned learning experiences and tools for students, educators, and parents. The Senior Technical Producer is the production and prioritization partner for the platform engineering team, covering DevOps, build and test automation, infrastructure, data pipelines, and backend and online services used by Level’s games and learning products. Working closely with platform engineering leaders, this role turns internal requests into a trusted roadmap. It evaluates requests with the engineers who would deliver them, helps decide what to start, defer pending validation, or cut, and keeps platform priorities connected to Level’s product and learner needs. The role engages in technical planning and tradeoff discussions, leads cross-team platform programs through rollout and adoption, and helps develop lightweight processes and measures as the operating model evolves.

Requirements

At least 6 years producing or program-managing platform, DevOps, build and release, infrastructure, data, or backend and online engineering teams.
Strong engineering credibility; a software, SRE, production, or data engineering background is ideal, or equivalent depth gained through many years embedded in backend, infrastructure, or DevOps teams.
Experience introducing developer productivity tooling, including AI-assisted development.
Experience owning a platform roadmap or portfolio with engineering leaders, rather than only schedules or status reporting.
Experience running intake or prioritization for internal customers, including examples of work sequenced, deferred pending validation, or cut, with the reasoning behind those decisions.
Technical fluency across CI/CD, build systems, test automation, cloud infrastructure (AWS, GCP, or Azure), observability, data pipelines, and distributed or online services.
Track record shipping platform programs such as migrations, tooling rollouts, or infrastructure changes and driving adoption among internal teams.
Ability to connect platform work to product, game, or business priorities across teams and communicate tradeoffs clearly to engineers and executives.
Experience at a games or live-service studio, or a high-growth technology company such as an edtech, SaaS, or mobile company where platform work supports a fast release cadence.
Comfort structuring ambiguous work and building processes from the ground up.

Nice To Haves

Hands-on software engineering, SRE, or data engineering experience, or a computer science degree.
Experience on platform, central technology, or online services teams at a game studio.
Familiarity with game engines such as Godot, Unity, or Unreal.
Background in educational products, learning platforms, or student-facing applications.
Experience with infrastructure as code, observability tooling, and cloud cost management.
Understanding of data privacy and security practices for products used by children and schools.
Experience defining production practices, tooling standards, or hiring practices for a team.

Responsibilities

Own platform intake by reviewing requests from game, learning, and content teams, identifying the underlying problem, and assessing effort and risk with engineers.
Build and maintain the platform roadmap with engineering leaders, sequencing work across DevOps, build and CI/CD, test automation, infrastructure, data pipelines, and backend and online services.
Decide with engineering leaders what work starts, waits for validation, or is cut, and communicate decisions and their rationale to requesting teams.
Partner directly with engineers on architecture proposals, migration plans, and build-versus-buy decisions; review design documents and pipeline dashboards, challenge assumptions, and surface risks involving dependencies, capacity, and rollout.
Lead cross-cutting platform programs—including CI/CD and build migrations, environment and infrastructure changes, observability, and data pipeline work—from scoping through rollout and internal adoption.
Connect platform priorities to the weekly live cadence of game, EdTech, and content teams, and communicate platform constraints in ways other teams can use for planning.
Balance new capabilities against technical debt, infrastructure health, and cost, explaining tradeoffs to engineering and company leadership in terms of business and learner impact.
Design and refine lightweight intake, planning, release, and incident follow-through processes for a growing team.
Define platform success measures, such as build and test turnaround, test reliability, deploy frequency, and cloud cost, and use them to guide prioritization and demonstrate platform investment value.
Mentor producers in technical production practices, partner with QA and SDET on release quality, and influence technical planning practices across projects.