Senior Technical Producer - Online Platform

Level•Austin, TX

About The Position

Level is seeking a Senior Technical Producer to partner with its platform engineering team, including DevOps, build, test automation, infrastructure, data pipelines, and backend and online services. The role turns internal requests into a trusted platform roadmap by investigating needs, sizing effort and risk with engineers, and deciding what to start, defer pending validation, or stop. The producer is expected to build credibility in technical discussions and keep platform work connected to Level’s products and the needs of students, educators, and parents. The Senior Technical Producer will work closely with platform engineering leaders and teams across games, learning, and content. The role includes engaging with architecture proposals, migration plans, and build-versus-buy decisions; leading cross-functional platform programs through rollout and adoption; balancing new capabilities with technical debt, reliability, infrastructure health, and cost; and establishing lightweight operating processes and success measures as the team grows. The role also supports production practices across Level by mentoring producers and partnering with QA and SDET on release quality.

Requirements

At least 6 years of experience producing or program-managing platform, DevOps, build and release, infrastructure, data, or backend and online engineering teams.
Strong engineering credibility; software, SRE, production, or data engineering experience is ideal, as is substantial experience embedded in backend, infrastructure, or DevOps teams.
Experience introducing developer productivity tooling, including AI-assisted development.
Experience owning a platform roadmap or portfolio with engineering leaders, rather than focusing only on schedules or status reporting.
Experience operating an intake or prioritization process for internal customers, with examples of work sequenced, deferred pending validation, or cut and the rationale for those decisions.
Technical fluency in CI/CD, build systems, test automation, cloud infrastructure (AWS, GCP, or Azure), observability, data pipelines, and distributed or online services.
A track record of delivering platform programs such as migrations, tooling rollouts, or infrastructure changes and driving adoption by internal teams.
Ability to connect platform work to product, game, or business priorities across teams and communicate tradeoffs clearly to engineers and executives.
Experience at a games or live-service studio, or at a high-growth technology company such as an edtech, SaaS, or mobile company with a fast release cadence.
Comfort structuring ambiguous work and building processes from the ground up.

Nice To Haves

Hands-on software engineering, SRE, or data engineering experience, or a computer science degree.
Experience on platform, central technology, or online services teams at a game studio.
Familiarity with game engines such as Godot, Unity, or Unreal.
Background in educational products, learning platforms, or student-facing applications.
Experience with infrastructure as code, observability tooling, and cloud cost management.
Understanding of data privacy and security practices for products used by children and schools.
Experience defining production practices, tooling standards, or hiring practices for a team.

Responsibilities

Own intake for platform engineering requests from game, learning, and content teams; investigate the underlying problems and work with engineers to estimate effort and risk.
Build and maintain the platform roadmap with engineering leaders, sequencing work across DevOps, build and CI/CD, test automation, infrastructure, data pipelines, and backend and online services.
Work with engineering leaders to decide what work starts, waits for validated need, or is cut; communicate decisions and their rationale to requesters.
Partner with engineers on architecture proposals, migration plans, and build-versus-buy decisions; review design documents and pipeline dashboards and surface dependency, capacity, and rollout risks.
Lead cross-cutting platform programs—including CI/CD and build migrations, environment and infrastructure changes, observability, and data pipeline work—from scoping through rollout, and drive internal adoption.
Translate the needs and release cadence of game, EdTech, and content teams into platform priorities, and communicate platform constraints in ways other teams can use for planning.
Balance new features against technical debt, infrastructure health, reliability, and cost, explaining tradeoffs in terms of business and learner impact.
Design and refine lightweight intake, planning, release, and incident follow-through processes suited to a growing team.
Define and use platform success measures, such as build and test turnaround, test reliability, deploy frequency, and cloud cost, to guide prioritization and demonstrate platform investment value.
Mentor producers on technical production practices, partner with QA and SDET on release quality, and influence technical planning practices across projects.