WorkForce Software, Senior Technical Implementation Consultant
About The Position
WorkForce Software, an ADP company, is hiring a Senior Technical Implementation Consultant. This role is for individuals looking to grow their career in an agile, dynamic environment with opportunities to progress. The company culture values equity, inclusion, and belonging, creating a safe space for diverse perspectives. As a Senior Technical Implementation Consultant, you will deliver the WorkForce Software (WFS) Suite (Time, Scheduling, Integrations, etc.) to solve unique client business challenges. You will work with project teams to ensure the suite of products are developed to comply with clients’ needs and are delivered successfully by configuring the software. This role involves coding, debugging, testing, and troubleshooting. You will continue to develop skills in consulting, leadership, client relationships, and product knowledge through training and certifications. The ideal candidate has strong client-facing skills, building rapport, trust, and professionalism. Communication style should be clear and easy for clients to understand and act on, leading to high client satisfaction scores. The role requires adaptability to fast-paced environments and fosters a fun, inclusive culture with lasting friendships.
Requirements
- 4-6 Years experience in software implementations
- Minimum 3-5 years’ experience with programming language, preferably JavaScript
- Experience in implementing or training on a packaged software system or highly complex internally developed application
- Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel
- Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role
- Associates would have a hybrid schedule of 3 days in the office and 2 days remote in one of our ADP/WorkForce offices.
Nice To Haves
- Knowledge and experience with WorkForce Software programming language
- Knowledge and experience with SQL to troubleshoot data issues
- Strong comprehension of implementation principles and lifecycles
- Demonstrates technical aptitude to learn quickly and adapts to new circumstances
- Ability to work on a dynamic, client-focused team and establish excellent working relationships
- Familiarity with or background in HR, Payroll, or Workforce Management
- Experience providing application support for complex software systems
Responsibilities
- Configure the WorkForce Software (WFS) Suite (e.g. Time, Scheduling) according to the client business requirements using proprietary programming language similar to JavaScript, HTML, or other scripting tools
- Create complex formulas that leverage mathematical and/or programming skills for new requirements or to correct issues with existing configuration
- Participate in business requirement gathering and refinement with other consultants and occasionally involving client engagement. This includes providing technical expertise during the creating and maintaining of business requirement documents, use cases, and process diagrams
- Comprehend the WorkForce Software Product configuration requirements e.g. best practices, customizing templates, troubleshooting errors
- Understand the project scope and implementation approach while identifying and escalating out of scope requirements to key stakeholders
- Guide complex issues including administrative and configuration challenges
- Communicate roadblocks and seek out guidance in a timely manner
- Perform unit and system testing of configured application and ensure test cases pass as described by their requirements
Benefits
- Best-in-class benefits start on Day 1
- Ongoing training, development, and mentorship opportunities
- Company-paid time off for volunteering
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
