Senior Technical Implementation Consultant

Direct Travel•Remote,

12h

About The Position

The Senior Technical Implementation Consultant is a client facing role that supports the onboarding and technical setup of new clients, products, and platforms. This role ensures systems are configured accurately, data is complete and validated, and clients transition smoothly from sales to operations. The ideal candidate brings a blend of technical aptitude, client service, and process coordination, ideally within the travel industry.

Requirements

12+ years of experience in client onboarding, system implementation, or operations support; preferably in the travel, SaaS, or hospitality sectors
Familiarity with travel technology and booking platforms such as Spotnana, Concur, Deem, Sabre, Amadeus, or other online booking/GDS tools
Demonstrate leadership and accountability in as project lead or in project support
Project Management experience and competencies with ability to balance and prioritize deadlines of concurrent projects
Excellent attention to detail, organization, and verbal/written communication
Strong skills in MS Office tools, Smartsheet, project tracking tools (e.g., Jira, Asana), and CRM platforms (e.g., Salesforce)
English language

Nice To Haves

Prior experience working at or with a Travel Management Company (TMC) or SaaS sectors
Exposure to Profile Management Systems and travel reporting tools
Knowledge of client implementation best practices and ticketing systems
Bi-lingual skills are a plus

Responsibilities

Manage technical implementations for new customers – including but not limited to Avenir platform and integrated tool set
Manage the setup and configuration of client accounts, tools, and platforms (e.g., GDS, online booking tools, profile systems)
Gather client overall strategy & requirements and how it interfaces with DT technology value proposition
Organize design and client deliverables for successful project framework, including (not limited to) travel policies, data mapping, and workflow preferences
Input and maintain client configurations and user profiles in accordance with project timelines
Collaborate with Sales, Account Management, IT, and Operations to align deliverables and milestones
Lead internal and external project calls or check-ins related to technology design and activation
Help facilitate the smooth handoff to operational teams’ post-implementation
Conduct system and user acceptance testing of booking tools, profile integrations, and data feeds
Troubleshoot implementation issues and coordinate resolution with internal teams or vendors
Identify opportunities for process improvement based on client or internal feedback
Maintain detailed and organized records of all implementation activities and decisions, including technical design for client programming
Ability to Manage projects creation of project timelines, client deliverable check list, configuration documentation, and client-specific setup guides
Provide reporting support during implementation (e.g., audit logs, profile completion rates, system checks)
Support commercial teams as required for strategic accounts