Senior Implementation Consultant

Visa•Atlanta, GA

2d•$127,300 - $204,100•Hybrid

About The Position

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business. Our team brings payment solutions and associated services to clients around the globe. Our global clients and partners deploy our solutions to serve the needs of Small Businesses, Middle Market Clients, Large Corporate Clients, Multi Nationals and Governments. We work closely with Issuers, Merchants, FinTech's and other ecosystem players to deliver these services. We believe that the market is at an inflection point whereby Visa can play a larger role in building and delivering solutions around the world. Our focus is to identify needs, assess opportunities and options and quickly act upon our vision while ensuring strong execution. The Senior Implementation Consultant is an individual contributor responsible for leading complex implementations of Visa Commercial Solutions for financial institutions and fintech partners across North America. This role requires a strong balance of consulting, program management, and deep technical expertise, with a particular focus on API integrations and payment solutions. This position leads end-to-end delivery of complex issuer implementations, including the launch of new or enhanced Visa Commercial Solutions programs. A key area of focus is the implementation of Visa Commercial Data Solutions and B2B Virtual Account Payment Method APIs, requiring strong experience with API architectures, integration patterns, and payment workflows. The individual will coordinate with multiple cross-functional teams to develop and manage project deliverables, lead issuer and fintech project meetings, and provide regular updates to both external stakeholders and internal leadership on project status and risks. A significant portion of this role involves developing structured documentation and internal processes to support scalable and repeatable implementations. The position requires a high level of interaction and collaboration with business and technical leaders across the organization, serving as a subject matter expert to both clients and internal teams and operating as both a technical lead and client-facing consultant.

Requirements

8 years of work experience with a Bachelor’s Degree, or at least 5 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or at least 3 years of work experience with a PhD
10 years of work experience with a Bachelors Degree or 8 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 years of work experience with a PhD
PMP certification or demonstrated experience (at least 6+ years) with complex implementations using project management methodology
Experience in implementation or consulting role within financial services, payments, fintech, or commercial/B2B payment solutions, with at least 8+ years in project management
Strong experience managing API-driven implementations, including RESTful APIs, integration patterns, authentication methods, and end-to-end API lifecycle
Experience working within payment ecosystems, including virtual card, B2B payments, issuer processing, or commercial card solutions
Experience working with financial data, and knowledge of secure communication protocols such as SFTP, FTP/S, HTTPS, and API security standards
Experience managing complex system integrations and data exchange workflows, including data mapping and transformation
Experience with solution consulting, understanding client business use case and developing solution documents and technical implementation strategies
Ability to communicate effectively with both business and technical resources, including leading technical discussions with clients and internal teams
Ability to comprehend and articulate complex technical concepts, APIs, and payment flows into clear, client-facing documentation and guidance

Responsibilities

Lead program management for complex issuer and fintech implementations, ensuring delivery across multiple workstreams
Drive API-based implementations, including integration planning, alignment with technical teams, testing coordination, and issue resolution
Act as a technical consultant, translating business requirements into scalable API and payment solutions
Facilitate collaboration across product, engineering, and operations teams to meet implementation objectives
Lead client engagement, including project governance, technical discussions, and executive-level presentations
Develop clear, professional documentation, including implementation guides, workflows, and client-facing deliverables
Provide subject matter expertise in commercial payments, data solutions, and API capabilities
Program management of complex Visa Commercial Solutions data services and integration implementations using Project Management Methodology best practices and skills.
Lead activities supporting implementation and launch of Visa Commercial Solutions applications and platforms, including establishing clear project plans, status and expectation setting for technical migration activities.
Provide consulting and technical expertise to structure an effective implementation
Consult with clients to understand business use case and fully develop Solution document, detailing the requirements and implementation approach required
Continuously monitor progress, customer feedback, and provide status updates and project milestones to the project team, senior management, the client, and banking partners, via weekly or other progress reporting, and by managing status meetings.
Prepare and maintain detailed project plans with risk/mitigation plans and issue logs to track and enhance external and internal communications.
Proactively manage customer engagements, coordinating with leadership and account relationship teams to manage escalations and resolve issues
Create and maintain necessary internal and external implementation documentation and forms.
Proactively identify opportunities and implement recommendations to increase service quality and/or efficiency.
Require minimum guidance on execution, be responsible for own work assignments and take the initiative to resolve issues and meet deadlines.
Responsible for accurately recording project progression within a CRM system.