Implementation Consultant

First American Payments Systems • Fort Worth, TX

9h

About The Position

As an Implementation Consultant at Deluxe, you will have a key role in delivering value to our customers, helping them deploy our services. You will lead multiple customer implementation projects simultaneously by combining deep product expertise with project management discipline. You will work cross-functionally with teams including Sales, Product, Support and Engineering. General knowledge of the payments industry and API’s is vital.
Own implementation projects end-to-end: provide comprehensive project plans, define milestones and drive partner implementations to on time go-live and time-to-value targets. Drive weekly cadence, manage dependencies, risks and keep scope changes controlled with clear trade-offs. Provide customer facing post-sale implementation consulting services by acting as a subject matter expert on Deluxe Payment Platform features & products for partners. Serve as a trusted advisor and lead point of contact for ISV partners throughout the implementation phase; establish and own correspondence with external and internal stakeholders from Product, Engineering to Sales and Senior leadership. . Provide partner enablement: clarify requirements, provide best practices, quick guides, test plans and go live readiness Work cross-functionally to improve the customer onboarding experience by collecting and translating customer and partner feedback into meaningful product insights for our Product and Engineering teams Build repeatable playbooks and a refined implementation motion within the ISV partner segment to drive implementation efficiency

Requirements

• Bachelors
• 3-8 years of experience as a customer facing implementation consultant, managed services consultant, technical project manager or other technology consulting role, preferably in a B2B SaaS environment.
• General knowledge of the payments industry and API’s is vital.

Nice To Haves

• Business preferred qualifications
• Preferred Education: Bachelors
• Preferred Years of Experience: 3 years hands-on implementation experience payment gateway platforms

Responsibilities

• Own implementation projects end-to-end: provide comprehensive project plans, define milestones and drive partner implementations to on time go-live and time-to-value targets.
• Drive weekly cadence, manage dependencies, risks and keep scope changes controlled with clear trade-offs.
• Provide customer facing post-sale implementation consulting services by acting as a subject matter expert on Deluxe Payment Platform features & products for partners.
• Serve as a trusted advisor and lead point of contact for ISV partners throughout the implementation phase; establish and own correspondence with external and internal stakeholders from Product, Engineering to Sales and Senior leadership.
• Provide partner enablement: clarify requirements, provide best practices, quick guides, test plans and go live readiness
• Work cross-functionally to improve the customer onboarding experience by collecting and translating customer and partner feedback into meaningful product insights for our Product and Engineering teams
• Build repeatable playbooks and a refined implementation motion within the ISV partner segment to drive implementation efficiency

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level