Senior Technical Architect

Perficient•Town and Country, MO

8d•$160,000 - $190,000

About The Position

The Senior Technical Architect serves as the technical leader across multiple customer engagements in Perficient’s Agentforce and Claude adoption program. The role guides architecture decisions, assesses customer readiness, establishes implementation frameworks, and supports successful deployment of Salesforce Sales Cloud and AI-driven capabilities across customer pods. It is highly hands-on, involving configuration, prototyping, troubleshooting, and direct guidance of implementation teams. Customer engagements run as fixed 12-week sprints. Weeks 0–2 focus on assessing the customer’s Salesforce org, security, data, users and permissions, and prioritizing AI workflows. Weeks 3–5 focus on building and validating, while weeks 5–12 focus on adoption and optimization. The approach emphasizes rapid prototyping, demonstrating working solutions, and iteration rather than traditional waterfall delivery. Success is measured by user adoption and platform consumption. The architect typically supports 2–3 concurrent engagements and moves to subsequent engagements as projects conclude. Location is flexible, with availability required during customer business hours. The role leads technical discovery, solution assessment, implementation planning, and architecture discussions. It designs integrations, data models, migration strategies, and ETL processes; oversees implementation pods; mentors Solutions Architects and Lead Business Consultants; and helps create reusable delivery methods and templates. The architect also supports adoption and operational readiness, advises client stakeholders, and ensures solutions meet Salesforce standards, customer objectives, security practices, and performance expectations. Perficient describes itself as a global digital consultancy and AI and technology consulting firm. It states that it has more than 7,000 advisors, engineers, and designers, and emphasizes a collaborative, diverse, and inclusive culture that challenges, champions, and celebrates its people.

Requirements

At least 8 years of Salesforce platform experience.
Extensive experience leading Salesforce Sales Cloud implementations.
Strong understanding of Salesforce security, user management, data architecture, and workflow automation.
Experience with Agentforce, AI-enabled Salesforce solutions, or emerging GenAI technologies.
Ability to work directly with customer stakeholders and executive sponsors.
Demonstrated experience leading multiple concurrent projects.
Strong hands-on configuration and technical problem-solving skills.
Expertise in APIs, integrations, and solution architecture.
Strong knowledge of integration architecture, event-driven design, and middleware platforms.
Experience with data migration, governance, and enterprise data strategies.
Ability to communicate effectively with executive and technical audiences.
Understanding of AI governance, limitations, and ethical considerations.
Claude Foundations/Associate certification; candidates who do not yet have it may be trained and have the certification paid for before starting client work if they are interested and confident they can earn it quickly.
Availability during customer business hours.
Humble, hungry, people-smart, and excited about AI; already using AI tools to work faster and deliver better outcomes.

Nice To Haves

Salesforce Application Architect, System Architect, or equivalent certifications.
Experience with Revenue Cloud or Service Cloud.
Claude Foundations/Associate certification already completed.
Professional Services consulting experience.

Responsibilities

Lead technical discovery, solution assessment, and implementation planning for customer engagements.
Evaluate Salesforce orgs, security models, data readiness, permissions, and workflow structures.
Define technical approaches for Agentforce, Claude, and Salesforce skill deployment.
Oversee multiple implementation pods and provide technical leadership across customer accounts, typically 2–3 concurrent engagements.
Create repeatable delivery methodologies, templates, and best practices that can scale across customers.
Collaborate with program leadership to build reusable templates and refine delivery processes.
Support rapid prototyping and proof-of-concept development to demonstrate capabilities to customers.
Mentor Solutions Architects and Lead Business Consultants throughout implementation.
Ensure solutions align with Salesforce platform standards and customer business objectives.
Assist with adoption planning and operational readiness activities.
Lead architecture discussions, technical design sessions, and client workshops.
Design integrations between Sales Cloud, Agentforce, Claude, and external systems using APIs, Platform Events, CDC, MuleSoft, and related technologies.
Define data models, migration strategies, and ETL processes to prepare customer data for AI-driven capabilities.
Ensure adherence to security best practices and performance optimization.
Serve as a trusted technical advisor to client stakeholders.