Senior Technical Account Manager (Remote UK)

Flare

3d•Remote

About The Position

Flare is a breakout cybersecurity Software-as-a-Service (SaaS) company with a mission to empower organizations to take control of their data and protect their customers, employees and brand by shedding light on external threats. We enable cybersecurity teams to proactively detect high-risk external exposure across the dark and clear web, before threat actors have a chance to leverage it. We unify the core functionalities of cyber threat intelligence and external attack surface management into a single, intuitive platform. The Sr. Technical Account Manager (TAM) serves as a dedicated technical point of contact for customers, providing in-depth knowledge and expertise to optimize their use of the Flare platform. In this role, you are responsible for handling the technical aspects of customer relationships, providing onboarding support, ongoing threat intelligence support, educating customers about the Flare platform, ensuring the alignment of technical solutions with customer needs, and collaborating closely with internal teams to resolve complex challenges.

Requirements

7+ years of experience in cybersecurity consulting, SOC analyst roles or threat intelligence roles.
Prior experience working in B2B SaaS environments or implementing SaaS solutions.
Experience working with API integrations and webhooks.
Basic Python development skills.
Excellent problem-solving skills with the ability to navigate complex technical issues and provide effective solutions.
Exceptional communication and interpersonal skills, capable of simplifying complex technical concepts for customers.
Ability to work cross-functionally with CSMs, Product, and Engineering teams.
Strong organizational skills with the ability to manage multiple accounts, prioritize tasks effectively and drive issues to resolution.
Client-facing experience.

Nice To Haves

Prior experience in threat analyst roles or with threat intelligence solutions.
Bilingual abilities in French and English.

Responsibilities

Act as a customer advisor, providing deep technical guidance on leveraging the Flare platform to maximize and optimize the impact of customers’ cyber threat intelligence workflows.
Collaborate closely with Customer Success Managers to ensure customer needs are met and aligned with their business goals.
Contribute to the enablement of customers on the platform and on continuous threat intelligence practices.
Optimize platform configurations through tuning, best practices, and hands-on guidance to ensure maximum value; including integrations using APIs, webhooks and basic scripting.
Manage escalations of complex technical issues and work directly with Product and Engineering teams to resolve them.
Use Flare to perform custom reporting on behalf of customers.
Develop playbooks and best practices for use by peers, customers and CS team members.
Participate in on-site customer visits and industry events to provide hands-on support and build strong customer relationships.
Provide input to the Product team on feature requests, technical challenges, and areas for improvement based on customer feedback.