Senior Technical Account Manager - SIEM/Security Analytics (US Remote)

Anomali•Seattle, WA

22d•Remote

About The Position

Anomali is seeking a dedicated, ambitious, curious, and self-driven Senior Technical Account Manager (TAM) to join the US Customer Success team. The TAM is the primary owner of a customer's adoption journey, from onboarding through full production use. This role requires a blend of deep technical fluency and executive presence to build strong relationships with analysts, directors, and CISOs. You will own the cadence of QBRs/EBRs, translating technical wins into renewed and expanded business. As an advocate, you will guide customers through their maturity journey, leverage technical expertise to resolve issues, and help them achieve their security operations and threat intelligence goals. You will possess a strong understanding of CTI and SecOps to provide technical advice for effective technology utilization. A deep knowledge of the customer's environment, the Anomali Platform, and their challenges is essential. Responsibilities include monitoring usage, creating custom dashboards, making best practice recommendations, proving ROI, building reference accounts, and providing feedback to internal technical teams.

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field. Additional 3 years of relevant experience considered in lieu of degree.
Demonstrated experience presenting to and building trust with senior security leadership (Director/VP/CISO level), including running QBRs/ERs that connect technical adoption to business outcomes
Customer-first attitude; a listener who is customer-oriented and attentive to their needs
Proven experience (5+ years) in a technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company with experience in cybersecurity technologies and architectures including coverage areas: SOAR, SIEM, Firewalls, EDR / XDR, Security Controls & Logs
Significant experience working in enterprise accounts, SecOps, and Threat Intel
Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc.) including implementation, configuration, integration and optimization
Strong grasp of general networking concepts and proficiency with various Operating Systems; proficiency with relevant log telemetry (network, Identity, etc.)
Experience in managing multiple stakeholders and projects as a lead and team player.
Adept influencer at the senior executive level.
Critical thinker with problem-solving skills; enjoys solving technical and challenging issues
Works well under pressure with a high tempo of operations
Exceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences
Experience in using tools like Gainsight, SalesForce, and JIRA
Willing to travel up to 25% of the time.
The position is remote in the US. However, candidates local to the Bay area would work a hybrid schedule at our Redwood City, CA HQ.
This position is not eligible for employment visa sponsorship. The successful candidate must not now, or in the future, require visa sponsorship to work in the US.

Responsibilities

Serve as an Anomali Platform power user; help our customers achieve success with the technology
Own and drive the customer's adoption lifecycle from onboarding through full production maturity, serving as the single accountable owner of that outcome
Plan and lead QBRs/EBRs with analyst, director, and CISO level stakeholders, translating technical usage into business value and security outcomes
Identify expansion and renewal risk signals from usage data and stakeholder relationships, surfacing them to CSM/AE partners
Address customer’s technical requests; proactively identify and resolve issues
Provide advice, guidance, and technical know-how to ensure successful usage and adoption
Manage customer expectations while holding them accountable
Be your customer’s advocate and internal champion
Promote advocacy
Track key account metrics; communicate progress to internal and external stakeholders
Engage with the Onboarding Engineers to ensure a smooth transition
Engage with Technical Support to ensure speedy resolution of customer issues
Engage with Engineering to resolve customer reported issues
Partner with Sales to ensure an exceptional customer experience
Engage with Product Management to promote customer feature requests