Account Manager (US Remote)

Guidebook•Raleigh, NC

1d•Remote

About The Position

Guidebook helps universities and colleges build genuine connections across the entire student journey. Hundreds of higher education institutions use Guidebook to bring people together for various events and activities. The company emphasizes its people-centric approach, where the product is a tool to facilitate human connection and belonging. Guidebook is a small, driven, fully remote team that values autonomy, trust, and fun. This Account Manager role is a commercial position responsible for owning and growing a portfolio of existing customers, focusing on renewals and expansion by identifying new departments, use cases, and budget holders within accounts. The role involves working with a mix of small, medium, and large organizations, collaborating with other Account Managers, marketing, customer success, product, and the new business team. It offers significant ownership and visibility within a nimble organization. The ideal candidate enjoys owning a number, building relationships in complex organizations, and wants their work to be visible.

Requirements

2-4 years of B2B sales experience, ideally in SaaS.
Track record of building pipeline and hitting a quota.
Hungry and ambitious.
Sales is the chosen career because of the ability to solve problems and maximize earnings.
Ready to prove oneself, not settled into cruise control.
Coachable and curious.
Asks good questions and takes feedback well.
Owns a number and knows where it stands.
Can walk someone through their forecast, committed deals, and at-risk deals.
Treats forecasting as part of the job.
Grows accounts, does not just hold them.
Looks for the next department, stakeholder, and budget.
Comfortable using Salesforce or another CRM to manage pipeline.
Must be based on the East Coast of the USA.

Nice To Haves

Experience in SaaS sales.

Responsibilities

Own and grow a portfolio of existing customers.
Renew customer accounts.
Grow accounts by finding the next department, use case, and budget holder within existing accounts.
Manage a portfolio of small, medium, and large organizations.
Work alongside other Account Managers.
Collaborate closely with marketing, customer success, product, and the new business team.
Build pipeline from scratch and ask for new business in a systematic way.
Bring problems and proposals to the table.
Raise issues early when something is not working and provide a view on the fix.
Manage pipeline using Salesforce or another CRM.
Run renewal and expansion calls.
Hold an accurate forecast.
Identify expansion opportunities and build a plan for priorities.
Communicate Guidebook benefits to new teams and handle objections.
Consistently renew and grow the portfolio.
Accurately forecast the business.
Run a repeatable playbook (outbound, discovery, demo, and close) that generates consistent expansion.
Support onboarding of new Account Managers.