Senior Tech Support Specialist

UnitedHealth Group•Farmington, CT

3h•$29 - $52•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Care Field Services team is seeking a Senior Tech Support Specialist to serve as the primary on-site IT presence for providers and practice managers within our clinical workspaces. In this role, you will operate as the "face of IT," ensuring that clinical staff have the functional technology required to deliver patient care. You will be responsible for a wide range of tasks, from installing workstations and peripherals to resolving complex network and application issues. This is a high-impact role that requires technical expertise, independent workload management, and the ability to build strong professional relationships in a fast-paced clinical environment.

Requirements

High School Diploma/GED OR 5+ years of equivalent professional IT experience
5+ years of experience in technical support, including hands-on troubleshooting of PC hardware, peripherals, and software
3+ years of experience managing Windows OS, VPNs, Active Directory, and Exchange
2+ years of experience with troubleshooting network configurations (Cisco, Citrix) and performing data migrations or imaging
Ability to travel within a 50-mile radius of the primary work location to support multiple clinical sites
Ability to participate in a standard on-call rotation for after-hours technical support
Access to reliable transportation and valid US driver’s license

Nice To Haves

Experience working in a clinical or healthcare IT environment, supporting medical providers and practice managers
Advanced proficiency with Microsoft Office, SharePoint, HP hardware, and backup software
Demonstrated skills in data analysis and technical solution development.
Strong deductive reasoning skills for complex system analysis and problem-solving
Proven ability to manage multiple high-pressure projects and prioritize tasks effectively
Relevant technical certifications (e.g., A+, Network+, or Microsoft certifications)

Responsibilities

Serve as the on-site escalation point for clinicians, using advanced diagnostic techniques and tools to provide rapid technical assistance
Travel within a 50-mile radius to provide dedicated on-site IT support and perform hardware/software troubleshooting at clinical sites
Install, configure, and ensure the operational status of workstations, printers, phones, fax machines, and various software applications
Diagnose, troubleshoot, and resolve complex problems involving operating systems, applications, and network configurations, replacing hardware parts as necessary
Prioritize and manage workload independently, focusing on critical clinical items while adapting to new technologies and improving procedures
Coordinate new access needs and security changes with IT leadership, ensuring proper user ID and password communication for clinical staff
Direct external contract resources for hardware installations or repairs, maintaining accurate inventory and ensuring the security of IT assets
Manage escalations from the Help Desk to ensure timely resolution and provide regular status updates to customers and leadership
Maintain a knowledge base for problem resolution and assess system trends to recommend reconfigurations or process improvements
Conduct end-user training to ensure clinical staff are proficient with their hardware and software tools