Senior Tech Support
New York City Economic Development Corporation•New York, NY
•$72,000 - $74,000
About The Position
The Senior Tech Support position provides advanced technical support to end users, while serving as a technical resource to other Helpdesk personnel. This role requires maintaining detailed knowledge of all company supported software/applications, performing routine software upgrades, and ensuring that user needs are met efficiently and professionally. This role will require establishing Helpdesk goals, objectives and policies to deliver superior customer service.
Requirements
- Bachelor’s Degree or equivalent experience
- Active Directory, HPE Records Manager, RSA SecurID, Cisco, VPN, Microsoft Windows 10, Microsoft Office 365, SharePoint Online & One Drive experience
- 3-5 years of experience in Help Desk Support/Management
- Demonstrated verbal and written communication skills
- Demonstrated management and organizational skills
- Ability to work both independently and on a team
- Knowledge of networking concepts including, but not limited to, network printing, wireless and remote communication, Active Directory, TCP/IP, DHCP
- Must be available to work evenings (after 5 PM) and weekends as needed to support operational demands and emergency service calls
Nice To Haves
- A+ and/or MCSE certification preferred
Responsibilities
- Specialize in customer service and technical support
- Assist in managing day-to-day support tickets
- Manage laptop and computer imaging
- Assist in new software implementation
- Configure, install, and troubleshoot network scanners and printers
- Research various technical problems and provide solutions to end-users and departmental staff
- Respond promptly to Helpdesk calls and email messages and prioritize requests according to importance
- Provide basic support for hardware, software, and network access as well as remote offices
- Track records of all hardware and software inventory
- Create and maintain SharePoint sites (internal & external)
- Arrange service by software or hardware vendors to repair or replace defective products
- Define and document MIS Helpdesk processes and policies
- Manage and maintain system updates to conference rooms
- Execute offboarding steps for all exit employees
- Other duties as assigned
Benefits
- Generous employer subsidized health insurance
- Medical, dental, and pharmacy plans
- Vision and hearing benefits
- Flexible spending accounts for healthcare and dependent care
- Short term and long-term disability coverage
- 100% employer covered life insurance and supplemental life insurance coverage
- Up to 25 vacation days
- Floating Holidays and Summer Fridays
- Parental leave - up to 20 paid weeks
- Retirement savings programs
- Company-paid 401(a) defined contribution plan
- 457(b) tax-advantaged retirement savings plan
- Tuition Reimbursement program
- Continuing education and professional development
- Public Service Loan Forgiveness (PSLF) eligible employer
- College savings plan
- Backup childcare
- Gym membership discounts
- A Calm.com membership for mindfulness and mental health support
- Employee discounts through Plum Benefits and much more
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
