Electronic Tech Support Specialist
About The Position
Join the ALMACO service team as our new Electronic Tech Support Specialist. This position is responsible for providing support to customers, external and internal, via phone or other messaging platforms specific to ALMACO specialized research products. The Electronic Support Specialist assists Engineering and Quality Control Departments in the testing of new and modified research equipment to be subject matter expert for the service department. They maintain internal documents, records, and reports to share information departmentally and amass data on ALMACO products in the field. This person assists with diagnostics and problem solving of high priority or large-scale items and proactively contributes suggestions and ideas for improvements to ALMACO products and processes.
Requirements
- Effective communication skills - written and verbal.
- Ability to prioritize, plan and organize.
- Effective problem assessment and problem solving.
- Attention to detail and accuracy.
- Strong understanding of Microsoft Office products including Excel and Word.
- Self-motivated.
- In it to win it mindset.
Nice To Haves
- National Career Readiness Certificate is welcome.
Responsibilities
- Provides support to customers, internal and external, via phone and other messaging platforms specific to ALMACO specialized research products, on call during peak seasons.
- Tracks subscription-based products and services.
- Acts as the in-house expert for the Field and Central Service team when electronics or software issues are discovered that require specialized knowledge.
- Assists Engineering and Quality Control Departments in the testing of new and modified research equipment.
- Maintains internal documents, records, and reports to share information departmentally and amass data on ALMACO products in the field.
- Assists with diagnostics and problem solving of high priority or large-scale items.
- Proactively contributes suggestions and ideas for improvements to ALMACO products and processes.
Benefits
- Paid Time Off
- Paid Holidays
- Health Insurance (with a $0 premium option!)
- Dental Insurance
- Vision Insurance
- 401(k) Match of 4%
- Employer-Paid Disability Insurance
- Employer-Paid Life Insurance
- Supplemental insurance including Cancer, Critical Illness, Hospital Indemnity, and Accident plans
- Flexible Spending Accounts
- Health Savings Accounts
- Legal/Financial Consultation
- Employee Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
