Senior Talent Development Consultant

Western & Southern Financial Group•Cincinnati, OH

About The Position

The Senior Talent Development Consultant works with the Talent Development team to develop, facilitate, and evaluate training programs for Home Office associates. The role covers needs assessment, program design and development, classroom training, and program evaluation and measurement. It provides research, consulting, and training in areas such as product knowledge, customer service, communications, and basic management development. The consultant works with minimal supervision, makes decisions within an established range of responsibility, escalates issues when necessary, and regularly updates the manager. The position identifies organizational training needs and recommends solutions aligned with business strategy and available resources. It designs, develops, delivers, and evaluates programs using appropriate instructional design methods, adult-learning theory, and media. It also creates course documentation, facilitates learning for associates at all levels, collaborates with stakeholders and other training functions, and assesses training effectiveness using participant, management, productivity, and quality data.

Requirements

Bachelor's degree in training and development, human resources, psychology, or business.
Proven experience training both technical and soft skills in a corporate environment.
Exceptional presentation and facilitation skills, including the ability to create a productive learning environment, address participant objections, and manage a classroom productively.
Knowledge of and experience with needs assessment, training program development and evaluation, adult-learning theory, and instructional design methods.
Ability to make sound decisions, identify and quantify problems, provide effective resolutions, and appropriately model organizational culture and norms.
Strong attention to detail, organization, and project-management skills, including identifying stakeholders and developing and implementing plans.
Ability to manage and prioritize workload demands using effective organization and time-management methods.
Excellent verbal and written communication skills, including the ability to convey information clearly, concisely, and in a focused manner to internal and external customers.
Strong listening skills.
Proficiency in Microsoft Office products.
Ability to work extended hours during peak workloads or special projects and events.

Responsibilities

Identify training needs using input from appropriate organizational stakeholders; when appropriate, perform specific jobs to understand performance standards, external customer requirements, and product or service fit.
Recommend training solutions for skill gaps in line with organizational strategy and available resources.
Design, develop, deliver, and evaluate training programs based on identified performance measures to improve job performance and meet business objectives.
Oversee the use of appropriate instructional design methods, adult-learning theory, and media for corporate training programs.
Partner with other training functions to leverage training materials and subject-matter expertise across Western & Southern Financial Group.
Promote model alignment and consistent philosophies across management and professional development programs.
Design and write course documentation, including course manuals and leader guides, and ensure it is organized and consistent for Guilford trainers.
Deliver training classes to associates at all levels, communicate learning objectives clearly, and create a productive environment for exploration and discussion.
Assist in planning and implementing training programs and create support materials as needed for associates' development plan execution.
Work with key stakeholders to identify measures of training success and evaluate short- and long-term effectiveness.
Use participant data, management observation, and productivity or quality performance data to connect training with improved performance.
Perform other duties as assigned.
Comply with all policies and standards.